Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Mary Koorey

Fennville,MI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Farmers Insurance

Nathan Bowers
11.2024 - Current
  • Property and Casualty Insurance License-State of Michigan
  • Life and Health Insurance License-State of Michigan
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Retail Register

Crane's Pie Pantry Restaurant & Winery
06.2024 - 11.2024
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Provided exceptional customer service through attentive listening and clear communication.
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.
  • Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Sales Floor Lead

JARS Cannabis
06.2023 - 06.2024
  • Trained and supported sales force with closing deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
  • Managed sales floor operations to ensure smooth workflow and timely task completion.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.

Sales/Inventory Specialist

Koorey Creations
02.2018 - 02.2023
  • Managed and retrieved customer data, helped with high end, luxury product facts and advised with closings, showing empathy, efficiency, and objective solving
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Closed my own leads, walk-in sales and followed up with all necessary documentation.

e-Bay

Self-Employed
10.2011 - 08.2018
  • Self-reliant, driven entrepreneur, focusing on the highest level of customer satisfaction possible
  • Self-Maintained advanced knowledge of company systems and products
  • Strived to find the best ways to post and ship products, as securely and accurately as possible.
  • Maximized eBay search visibility by optimizing titles and keywords for each product listing.
  • Stayed current on eBay policies and regulations, ensuring all listings remained compliant at all times.

Education

Life, Accident And Health License - Insurance-State of MI

ExamFX
Online
01-2025

Property And Casualty License - Insurance-State of MI

Kaplan Financial Education
Online
11-2024

Completed, certificate -

Diamond Grading
Novi, MI
03.2005

Completed, certificate & license -

Massage Therapy
Springfield, MO
10.2001

Graduated, Diploma -

Fennville High School
Fennville, MI
05.1997

Skills

  • Software Tools Knowledge: Microsoft Office Suite, Adobe, QuickBooks, PayPal, Venmo, Clover, SLR Cameras
  • Customer Service Principles: Fantastic listening with goals achieved
  • 45WPM Typing, Analytical and Problem Solving
  • Self-reliant and motivated
  • Great attention to detail with general computer skills
  • Excited to learn and progress
  • Caring
  • Driven
  • Strong
  • Keyholder
  • Retail Staff Management
  • Brand Awareness
  • Cash Handling
  • Opening and closing procedures
  • Processing payments
  • Stock management
  • Point of sale operation

References

  • Tina Dahms, carlinskysmom@gmail.com, 1-520-465-7636
  • Shelley Sommerfeld, lakeswimmer53@gmail.com, 1-269-217-1160
  • Sue Hohendorf, sllhh@yahoo.com, 1-616-881-1079

Hobbies and Interests

  • Baking
  • Yoga and Exercise
  • Indoor cycling and daily walks with the family German Shepherd.
  • Working on being the best version of me that I can be, through consistency.

Timeline

Farmers Insurance

Nathan Bowers
11.2024 - Current

Retail Register

Crane's Pie Pantry Restaurant & Winery
06.2024 - 11.2024

Sales Floor Lead

JARS Cannabis
06.2023 - 06.2024

Sales/Inventory Specialist

Koorey Creations
02.2018 - 02.2023

e-Bay

Self-Employed
10.2011 - 08.2018

Completed, certificate & license -

Massage Therapy

Life, Accident And Health License - Insurance-State of MI

ExamFX

Property And Casualty License - Insurance-State of MI

Kaplan Financial Education

Completed, certificate -

Diamond Grading

Graduated, Diploma -

Fennville High School

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Mary Koorey