Mary Kreamer
Boise ,ID
Summary
Dynamic healthcare professional known for exceptional problem-solving and organizational skills. Proven ability to manage patient interactions effectively while training and mentoring staff to improve operational efficiency and service delivery.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
St. Luke's Capital City Family Medicine
Boise, ID
03.2021 - Current
- Streamlined patient registration processes, enhancing efficiency and reducing wait times.
- Verified insurance eligibility, ensuring accurate information for billing purposes.
- Managed appointment scheduling, optimizing provider availability and patient access.
- Coordinated with healthcare providers to address patient inquiries and resolve issues promptly.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Trained new staff on patient access protocols and system usage to ensure compliance.
Manager
Boise Group Homes
Boise, ID
02.2011 - 10.2020
- Oversaw daily operations to ensure compliance with regulatory standards and quality care.
- Developed training programs to enhance staff performance and improve resident outcomes.
- Implemented process improvements that increased efficiency in service delivery and team collaboration.
- Managed budget allocation, optimizing resource utilization across multiple facilities.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Medical Administration
Stevens Henager College
Boise, ID05-2010
Skills
- Professionalism and ethics
- Exceptional communication
- Multitasking and organization
- Documentation accuracy
- Process improvement
- Problem-solving
- Conflict resolution
- Calm and effective under pressure
Timeline
Patient Access Specialist
St. Luke's Capital City Family Medicine
03.2021 - Current
Manager
Boise Group Homes
02.2011 - 10.2020
Bachelor of Science - Medical Administration
Stevens Henager College