MARY KROGER
Beaverton,US
Summary
Qualified customer service professional with over 19 years of experience in customer care roles, including sales and tech support. Good listener, astute problem solver, strong multi-tasking skills, demonstrate patience and confidence on the phone. Seeking to use my customer service skills and experience in providing a positive experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Tigard, OR, US
01.2022 - 09.2024
- Answered inbound calls
- Maintained Accounts
- Cell phone device troubleshooting
- Cell phone device setup
- Issue resolution
- Maintained rapport with Customers
- Processed returns
Account Manager
Generic Parts Services
Beaverton, OR, US
02.2020 - 07.2021
- Provided parts support
- Maintained direct contact with current and potential new customers
- Prepared quotes with follow-up
- Data Entry
- Processed orders
- Sales/Outbound calls/Created new business opportunities
- Issue resolution
- Assisted customers in finding correct parts for Manual Pallet Jacks and Electric Lift Trucks via phone, email, photos, and texts
- I then identified model numbers and provided schematics, specs, and part numbers
- I brought on specific accounts, developed and continued to grow those accounts
Timeline
Customer Service Representative
Consumer Cellular
01.2022 - 09.2024
Account Manager
Generic Parts Services
02.2020 - 07.2021