Mary Krug
North Olmsted
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
10.2023 - Current
- Appointed by Director as a Controlled Substance Inspector
- Performs unannounced inspections of controlled substance storage areas
- Compares pharmacy records with physical substance inventory to reveal any discrepancies
- Confirms that controlled substances are being correctly administered, transferred and documented
- Completes inspection reports notating findings and submits to the CSC
- Assists in veteran conflict resolution
- Works closely with team and facility management to discuss, address veteran concerns and complaints
- Explores all details to identify the nature of the problem and address the appropriate coarse of action to obtain resolution
- Ensures accurate scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Monitoring appointment requests from multiple electronic sources.
- Verifying and updating demographics and insurance information when patient's check-in for appointments.
- Cultivates a healthy working relationship with office staff and providers
- Communicating with the medical staff to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- Participating in team huddles and team meetings to manage, plan, solve problems, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Pulls, runs, review reports and analyzing the data
- Distributes and balances workload
- Preoperative administrative point of contact
- Entering appropriate information into the electronic record; monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
- Managing patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informing team members about shared patients.
- Proactively identifies existing or potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems
- Explores all avenues to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution
Real Estate Salesperson
Keller Williams
08.2019 - 12.2023
- Communicates and Developed positive and trusting relationships with clients and other parties
- Strong communication with clients, title agencies, lenders and other agents
- Advocated for my clients to maintain their interest as priority
Title Processor
American Family Title Agency
02.2022 - 09.2023
- Worked with Cleveland Housing Network to assist low income families in home buying
- Receive and review new purchase contracts to input client information and begin title clearing
- Communicate with realtors, lending institutions and clients to obtain pertinent information
- Invoice and collect mortgage payments
- Utilize notary during closings for all parties
PCA
Lake Health
05.2017 - 12.2018
- Collected and recorded patient vital signs and other input/outputs
- Assisted nurses with patient needs
- Responded quickly and accurately to high pressure situations to deliver the best care
Clinical Services
Partners for Behavioral Health
08.2013 - 09.2016
- Uses problem solving skills to assist in patient complaints to create a resolution for best paitent care
- Handled multiple phone lines along with traditional daily office tasks
- Acted as a liaison between doctors and patients by calling in prescriptions and prior authorizations
- Managed scheduling appointments for doctors and clinicians
- Billed patient statements and collected outstanding balances
Education
Ohio Notary -
01-2022
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Hondros for Real Estate Salesperson
01-2019
Phlebotomy Certificate - undefined
01-2018
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Eastlake North High School
01-2007
Skills
- Proficient with Microsoft, SOS, Vista, Power BI, CTM,CPRS
- Excellent communication skills
- Customer and patient care
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Professionalism and ethics
Objective and Skills
- Detail Oriented
- Active Listener
- Honesty & Integrity
- Critical Thinker
- Multi-tasker
- Self-management
- Conflict Resolution
- Customer Service
- Technical Competence
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
10.2023 - Current
Title Processor
American Family Title Agency
02.2022 - 09.2023
Real Estate Salesperson
Keller Williams
08.2019 - 12.2023
PCA
Lake Health
05.2017 - 12.2018
Clinical Services
Partners for Behavioral Health
08.2013 - 09.2016
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Hondros for Real Estate Salesperson
Phlebotomy Certificate - undefined
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Eastlake North High School