Mary L. Bien
Patient Services Respresentative
Greenville,SC
Quote
Optimism isn't denying
the storm.
It's knowing you
can handle it.
You'll face it.
You'll weather it.
Because that's what
badasses do.
Kara Goldin, creator of HINT water, ASU-Kappa Kappa Gamma
Summary
Compassionate Patient Service Representative with a strong background in front desk operations, EMR management, and appointment scheduling. Recognized for delivering empathetic, patient-centered service while maintaining confidentiality and accuracy. Brings excellent communication, organization, and teamwork skills to ensure smooth efficient clinic operations in fast paced healthcare environments.
Skills
- Strong communication and active listening
- Empathetic, patient-focused service approach
- Skilled in appointment scheduling and front desk operations
- Proficient in electronic health record management
- Efficient time management and organizational abilities
- Collaborative team player in clinical and business environments
- Thorough understanding of HIPAA and patient confidentiality
- Conflict resolution and patient issue management
- Strong attention to detail and record accuracy
- Cross-cultural communication and sensitivity
Work History
Patient Service Representative
AleraCare
Phoenix, AZ
05.2025 - Current
- Managed patient inquiries and provided timely assistance to enhance service quality.
- Coordinated appointment scheduling and maintained accurate patient records using electronic health systems.
- Collaborated with medical staff to streamline communication and resolve patient concerns effectively.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used OPTML to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
CLIENT SUCCESS TEAM
Industry Print Solutions
Scottsdale, AZ
10.2023 - 03.2025
- Managed front desk and multi-line phone systems for a fast-paced family-owned printing and embroidery business.
- Streamlined ordering and customer file management, improving office efficiency.
- Provided exceptional customer service and administrative support, enhancing client satisfaction and office productivity.
CORPORATE RECEPTIONIST/Front Office Coordinator
CIM Group
Phoenix, AZ
03.2019 - 08.2023
- Efficiently managed front desk and office services for a corporate office with 160+ employees.
- Managed scheduling, interview coordination, and onboarding processes
- Created a digital filing system that enhanced overall office efficiency.
- Handled confidential information, maintaining compliance with privacy policies.
CORPORATE RECEPTIONIST
VEREIT/COLE CAPITAL
Phoenix, AZ
08.2017 - 03.2019
- Supported 100+ employees, managing front desk operations and multi-line phone system.
- Enhanced visitor experience by coordinating office security and check-in processes.
- Provided essential administrative support, optimizing team operations.
ELEMENTARY EDUCATOR AND PARENT LIAISON
Peoria Unified School District-Peoria Elementary
Peoria, AZ
08.1986 - 06.2014
- Developed and delivered inclusive lesson plans for 1,000+ students.
- Facilitated parent-teacher conferences and supported student growth through active communication.
- Utilized technology and creative instructional methods to improve student engagement and academic achievement.
Education
BS in Elementary Education - Elementary Education
Eastern Illinois University
Charleston, IL05-1985
Elementary Education
Illinois Wesleyan University
Bloomington, Illinois12-1981
Timeline
Patient Service Representative
AleraCare
05.2025 - Current
CLIENT SUCCESS TEAM
Industry Print Solutions
10.2023 - 03.2025
CORPORATE RECEPTIONIST/Front Office Coordinator
CIM Group
03.2019 - 08.2023
CORPORATE RECEPTIONIST
VEREIT/COLE CAPITAL
08.2017 - 03.2019
ELEMENTARY EDUCATOR AND PARENT LIAISON
Peoria Unified School District-Peoria Elementary
08.1986 - 06.2014
BS in Elementary Education - Elementary Education
Eastern Illinois University
Elementary Education
Illinois Wesleyan University
Certification
- Elementary Education Teaching Certificate-State of AZ, 1985
- AED, Adult, Child, Infant CPR, AED Training (BLS,) 08/03/25 - 08/03/2027
Overview
40
40
years of professional experience
2
2
Certificates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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