Mary Laffan
Manchester
Summary
Dynamic individual with hands-on experience in high stress environments and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Emergency/Non-Emergency Dispatcher
Hackensack JFK EMS (Formerly Alert Ambulance)
Lakewood, NJ
03.2017 - Current
- Coordinated dispatch of EMS, paramedic, and SCTU units for emergent and non-emergent calls across New Jersey.
- Coordinated communications between field personnel and healthcare facilities to optimize service delivery.
- Utilized computer-aided dispatch systems to track unit status and route assignments effectively.
- Managed dispatch operations to ensure timely response for non-emergency medical transport requests.
ER Patient Care Technician
Community Medical Center
Toms River, NJ
09.2021 - 01.2022
- Supported nurses and physicians in delivering patient care and conducting medical tests.
- Conducted blood draws and carried out various clinical tasks.
- Provided direct patient care, ensuring comfort and safety during treatments and procedures.
- Assisted nursing staff with patient assessments, monitoring vital signs and reporting changes accurately.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
Patient Registrar
Community Medical Center
Toms River, NJ
01.2020 - 09.2021
- Registered emergency room patients and processed insurance claims to ensure accurate patient data and timely reimbursement.
- Managed patient registration processes, ensuring accuracy and compliance with medical regulations.
- Streamlined appointment scheduling procedures to enhance patient flow and reduce wait times.
- Trained new registrars on electronic health record systems and data entry protocols.
EMT
Seabrook Village
Tinton Falls, NJ
08.2019 - 09.2021
- Responded to emergency calls in assisted living community, delivering immediate medical aid to residents in critical situations.
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare teams to optimize patient outcomes during transport.
- Maintained and inspected medical equipment to ensure operational readiness.
EMT
Brick Township Police
Brick, NJ
02.2019 - 11.2019
- Responded to 911 calls, delivering timely medical treatment to patients in emergency situations.
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare professionals to ensure seamless patient transfer and continuity of care.
Patient Transport Dispatcher
Community Medical Center
Toms River, NJ
08.2016 - 12.2016
- Directed the Transport office in the absence of superiors, dispatched patient transporters, and performed daily office tasks.
- Coordinated transportation schedules to ensure timely patient transfers and logistical support.
Patient Transporter
Community Medical Center
Toms River, NJ
02.2015 - 12.2016
- Transported patients to ensure timely access to testing and discharge.
- Transported patients safely between departments, ensuring comfort and timely arrivals for scheduled procedures.
- Observed patient conditions during transportation, promptly reporting any changes to medical personnel.
Cashier/Sales Associate
Toys R Us
Toms River, NJ
10.2014 - 01.2015
- Assisted customers with purchases and operated cash register to ensure smooth transaction process while creating welcoming store atmosphere.
Education
Bachelor of Science - Criminal Justice
Stockton University
Galloway, NJ05-2027
Skills
- Emergency Services: High-Stress Decision Making, Emergency Response, Patient Care, Dispatching, 911 Operations
- Management & Development: Customer management, Policy and Procedure Development, Employee Training, Training Program Development, Project Development
- Administrative & Technical: Insurance Processing, Office Management, Proficient in Google Workspace
Timeline
ER Patient Care Technician
Community Medical Center
09.2021 - 01.2022
Patient Registrar
Community Medical Center
01.2020 - 09.2021
EMT
Seabrook Village
08.2019 - 09.2021
EMT
Brick Township Police
02.2019 - 11.2019
Emergency/Non-Emergency Dispatcher
Hackensack JFK EMS (Formerly Alert Ambulance)
03.2017 - Current
Patient Transport Dispatcher
Community Medical Center
08.2016 - 12.2016
Patient Transporter
Community Medical Center
02.2015 - 12.2016
Cashier/Sales Associate
Toys R Us
10.2014 - 01.2015
Bachelor of Science - Criminal Justice
Stockton University
Certifications and Awards
- Dispatcher of The Year | Hackensack JFK EMS | 2022 and 2026
- Silver Medalist | 2019 EMS SIMS Competition
- National Emergency Dispatcher Certification
- New Jersey Emergency Medical Technician Certification