Mary Lake
Wichita Falls ,TX
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Key Spouse
United States Air Force
09.2018 - 04.2023
- Enhanced communication between military families and support agencies by providing timely and accurate information.
- Developed a welcoming environment for new spouses through orientation sessions, fostering positive relationships within the community.
- Established a support network for military families during deployment, providing emotional and logistical assistance.
- Collaborated with installation leadership to identify resources and services available to military spouses, improving overall awareness and utilization.
- Organized special events and activities for spouses, promoting camaraderie and morale within the community.
- Streamlined resource distribution by maintaining an up-to-date database of relevant contacts and organizations.
- Connected struggling families with appropriate resources, resulting in enhanced well-being and stability.
- Conducted regular check-ins with assigned families, offering empathetic listening and practical advice as needed.
Customer Service Supervisor
Dick's Sporting Goods
08.2013 - 06.2016
- Excelled in multiple tasks when given, Went above and beyond to help with sales within the store, Exceeded expectations, And finished many projects before the given time limit
- Processed an average of 150 transactions each day in a timely manner
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Consulted with customers on the latest styles and trends
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Education
Took several Early Childhood Development classes along with education classes, Emphasis in Early Childhood Development, Elementary Education coursework, Counting Education in Early Childhood Education, Continuing Education in Child Development -
Collin College
05.2015
McKinney North High School
06.2013
Skills
- Conflict resolution techniques
- Calm and patient
- Cash handling accuracy
- Loss prevention
- Organized
- Time management
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Personal training and development
- Superb sales professional
- Active Listening
- Group Facilitation
- Social Perceptiveness
- Networking Abilities
- Personal Resilience
- Interpersonal Skills
- Problem Solving
- Mentoring Techniques
- Emotional Intelligence
- Empathy Development
- Organizational Skills
- Self-Awareness
- Confidentiality Maintenance
- Volunteer Coordination
- Community Outreach
- Human Resources
- Emotional Awareness
Languages
English
Awards
Promoted to supervisor after 6 months of exceptional performance within the workplace Awarded 3 merit increases for performance during the first 3 years of employment Routinely helped as many as 200 customers with an 89% customer satisfaction rating in a high-volume retail store Received several “exceeds expectations” ratings on performance reviews
Timeline
Key Spouse
United States Air Force
09.2018 - 04.2023
Customer Service Supervisor
Dick's Sporting Goods
08.2013 - 06.2016
Took several Early Childhood Development classes along with education classes, Emphasis in Early Childhood Development, Elementary Education coursework, Counting Education in Early Childhood Education, Continuing Education in Child Development -
Collin College
McKinney North High School
Similar Profiles
Sean ChapmanSean Chapman
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
THOMAS F. GOODTHOMAS F. GOOD
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Michele CoxMichele Cox
Pharmacy Technician at United States Air Force, Tyndall Air Force BasePharmacy Technician at United States Air Force, Tyndall Air Force Base
Jessica RainwaterJessica Rainwater
Operations Administrator at FedEx GroundOperations Administrator at FedEx Ground