Mary Lehman
Bartender
Chester,VA
Summary
Proven leader with extensive experience in hospitality management, notably at Chester Junction Bar and Grill, where I elevated customer satisfaction through effective conflict resolution and team motivation. Skilled in POS System Operation and renowned for an outgoing personality, I excel in fast-paced environments, ensuring both operational efficiency and exceptional service standards. Dedicated team player with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Bartender Shift Manager
Chester Junction Bar and Grill
12.2021 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender Shift Manager
I Don't Know Sports Grille
06.2015 - 10.2021
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Bartender
Brass Monkey's
03.2011 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Title Clerk /Front Desk Receptionist
City Motors Co. Inc.
02.2001 - 02.2007
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Answered phones, ran credit reports, kept inventory of vehicles.
- Did all paper work for DMV and went to court for Warrant in Debts.
Education
GED -
Amelia County High School
Amelia Court House, VA05.1999
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Customer Service
- Outgoing Personality
- New Hire Training
- Customer service expertise
- Title processing
- File Management
- Accuracy and Precision
- Multitasking
Certification
Tips On-Premise Alcohol Server Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender Shift Manager
Chester Junction Bar and Grill
12.2021 - 08.2024
Bartender Shift Manager
I Don't Know Sports Grille
06.2015 - 10.2021
Bartender
Brass Monkey's
03.2011 - 05.2015
Title Clerk /Front Desk Receptionist
City Motors Co. Inc.
02.2001 - 02.2007
GED -
Amelia County High School
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