Mary Lemay
Laconia,NH
Summary
Skilled in Microsoft Office and known for exceptional problem-solving abilities, I consistently deliver top-notch performance, maintaining professionalism and confidentiality in high-pressure environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Clerk Interviewer
Department Of Health And Human Services
Laconia, NH
05.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Call Center Representative
Concord Hospital Laconia
Laconia, NH
03.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Patient Care Coordinator
Concord Hospital Laconia
Laconia, NH
06.2021 - 05.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
Associate of Applied Science - Office Technology
Lakes Region Community College
Laconia, NH06.2021
Skills
Telephone Etiquette
Filing systems
Administrative tasks
Mail handling
Schedule and calendar management
Mail Sorting
Typing Speed
Attention to Detail
Customer Communication
Problem-Solving
Flexible and Adaptable
Microsoft Office
Professional and mature
Scheduling
Basic Bookkeeping
Timeline
Clerk Interviewer
Department Of Health And Human Services
05.2023 - Current
Call Center Representative
Concord Hospital Laconia
03.2022 - Current
Patient Care Coordinator
Concord Hospital Laconia
06.2021 - 05.2022
Associate of Applied Science - Office Technology
Lakes Region Community College