Mary Leninsky

• Managed customer accounts to retain existing relationships and grow share of business.
• Coached sales associates in product specifications, sales incentives, and sales strategies, significantly increasing customer satisfaction ratings in a fast paced environment.
• Planned and executed promotional events to create a unique experience for the customer and brand in the community.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed and maintained relationships with customers and suppliers through continual communication and networking.
• Travel to 10 locations per month to train and monitor operational procedures, teach visual merchandising and develop managers resulting in improved shrinkage results for 2021
• Led hiring, onboarding and training of new hires to fulfill business requirements and meet the needs of each leader to run a successful business

Department Manager Multiple Locations June 2014-June 2019

Assistant Manager Multiple Locations May 2012-May 2014

Salesperson April 2011-May 2012

• Increased efficiency and team productivity by coaching employees in successful selling methods and encouraged cross selling to drive revenue, running a $3.4 million department.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and promoting the most number of employees in store.
• Communicated and networked with vendors to strategically acquire merchandise that was needed for the LA market by analyzing and interpreting market trends and customers' needs.

• Increased employee performance through effective supervision and training, managing over 30 employees.
• Worked with front desk to respond promptly to all guest requests.
• Drove improvements to workflow and room turnover with hands-on, proactive management style
• Developed and implemented employee incentive programs to promote top performance.