Mary Lightbody
South Pekin,IL
Summary
Dedicated professional with strong skills in customer relationship management and conflict resolution. Proven ability to enhance customer satisfaction and optimize workflows.
Overview
3
3
years of professional experience
Work History
Assistant Manager/Leasing Agent
MShapiro real estate group
South Pekin, IL
11.2024 - 06.2026
- Assisted in managing daily operations of 3 apartment communities.
- Coordinated communication between residents and potential residents for effective service.
- Supported marketing initiatives through social media and property listings.
- Maintained accurate records of client interactions in management software.
- Resolved client inquiries promptly to enhance customer satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Administrative team/ scheduling coordinator
Wayne Dalton Overhead Door
East Peoria, Illinois
08.2023 - 08.2024
- Coordinated schedules for installation and service teams to optimize workflow.
- Communicated with clients to confirm appointments and address inquiries promptly.
- Managed calendar updates using scheduling software to ensure accuracy of bookings.
- Collaborated with team members to identify scheduling conflicts and resolve issues.
- Maintained documentation of appointments and service requests for record-keeping.
- Developed communication templates for client follow-ups and appointment reminders.
- Ensured compliance with company policies regarding scheduling and customer interaction.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
Management Scheduler
Liberty Steel
Peoria, IL
04.2023 - 07.2023
- Coordinated scheduling for production processes and maintenance activities.
- Managed resource allocation to optimize operational workflows effectively.
- Collaborated with teams to ensure timely material availability for projects.
- Communicated schedule changes to relevant departments and stakeholders promptly.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
Education
Limestone Community High School
Bartonville , IlSkills
- Property management
- Customer relationship management
- Lease administration
- Scheduling optimization
- Client communication
- Conflict resolution
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Employee scheduling
- Customer rapport
- Business administration
- Workload management
- Compliance
- Vendor relationship management
Timeline
Assistant Manager/Leasing Agent
MShapiro real estate group
11.2024 - 06.2026
Administrative team/ scheduling coordinator
Wayne Dalton Overhead Door
08.2023 - 08.2024
Management Scheduler
Liberty Steel
04.2023 - 07.2023
Limestone Community High School