Mary Llewellyn
The Michaels Organization: Privatized Military Property Management -MacDill Air Force Base
Tampa,US
2
Languages
1
Certification
17
years of professional experience
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Work History
Turn Supervisor
10 Months- Manage team members, training, payroll, time off requests, etc.
- Follow up with resident with any outstanding Move in Discrepancies and coordinate with vendor to follow up and return for work.
- Create and assign Work Tracking Numbers for vendors/inspectors and manage schedules of walks and inspections.
- Assign Quality Assurance walks with the Military Housing Office team and Vendors and ensure any discrepancies are taken care of prior to move in.
- Make ready homes in Yardi and coordinate with leasing team for move in dates.
- Work closely with upper management on Monday.com implementation, and train team members and vendors to ensure all turn work is tracked.
- Ensure all policies and procedures, including efficiency of the Turn Staff, quality of vendor service, response times, inspections are in compliance and up to standards of TMO.
- Work directly with team members and vendors to diagnose, assess and assign repair issues including electrical, plumbing, HVAC, appliances, water intrusion, tile, carpet, walls and flooring, interior and exterior painting and cleaning.
- Work with the Leasing office with any resident concerns prior and after move in.
- Track all work orders on Budget tracker and make sure all financials are within budget for the month and year, and work closely with the Facilities Director to ensure all work is completed and invoiced correctly by vendor.
- Work directly with Environmental Supervisor to ensure all homes have passed the pre move out inspection, HVAC Preventative Maintenance and home is cleared to prelease.
- Work closely with the leasing team to ensure all homes have been walked and all inspections have passed prior to offering home out.
Executive Assistant, Assistant Project Manager/Estimator/Sales Assoc.
8 Months- Administrative tasks:
- Scheduled meetings and appointments
- Managed calendars and coordinating schedules
- Managed mail distribution
- Coordinated travel arrangements
- Maintained and updated “Pipe and WIP” tracking logs
- Staff supervision:
- Oversaw staff, including assigning tasks and delegating work in conjunction with Superintendents and Project Executives
- Provided training and development opportunities for staff
- Facility management:
- Maintained office space and equipment
- Maintained project sites and equipment in conjunction with Superintendents and Project Executives
- Coordinated repairs, maintenance and cleaning
- Coordinated job site material orders and delivery
- Ensured compliance with safety regulations
- Budgeting and financial management:
- Tracked project expenses and managed budgets in conjunction with Superintendents and Project Executives
- Processed invoices and payments using QuickBooks
- Collected and organized receipts for expense reporting/management
- Communication and collaboration:
- Communicated effectively with employees at all levels, including management
- Collaborated with different departments to ensure smooth workflow
- Handed inquiries from clients and vendors
- Assisted in Sales and follow-up activity to help turn around estimates and close contracts.
- Assisted in developing and finding new and better subcontractor base.
- Roles & Responsibilities:
Turn Supervisor
2 Years 10 Months- Manage 7 team members, training, payroll, time off requests, etc.
- Follow up with resident with any outstanding Move in Discrepancies and coordinate with vendor to follow up and return for work.
- Create and assign Work Tracking Numbers for vendors/inspectors and manage schedules of walks and inspections.
- Assign Quality Assurance walks with the Garrison team and Vendors and ensure any discrepancies are taken care of prior to move in.
- Make ready homes in real page and coordinate with leasing team for move in dates.
- Work closely with upper management on Monday.com implementation, and train team members and vendors to ensure all turn work is tracked.
- Ensure all policies and procedures, including efficiency of the Turn Staff, quality of vendor service, response times, inspections are in compliance and up to standards of TMO.
- Work directly with team members and vendors to diagnose, assess and assign repair issues including electrical, plumbing, HVAC, appliances, water intrusion, tile, carpet, walls and flooring, interior and exterior painting and cleaning.
- Work with the Community Offices with any resident concerns prior and after move in.
- Track all work orders on Budget tracker and make sure all financials are within budget for the month and year, and work closely with the Facilities Director to ensure all work is completed and invoiced correctly by vendor.
- Work directly with Environmental Supervisor to ensure all homes have passed the pre move out inspection, HVAC Preventative Maintenance and home is cleared to prelease.
- Work closely with the leasing team to ensure all home have been walked and all inspections have passed prior to offering home out.
Facility Support Coordinator
- Worked closely with the Facility Director on different projects for the maintenance team
- Helped Assistant Facility Director with projects including sending out payroll sheets for Davis Beacon, CUB Slides, inventory in warehouse.
- Scheduled remediation projects with the Garrison team and 3rd party vendors and ensure all inspections were completed and in compliance.
- Managed all spreadsheets pertaining to remediation projects.
- Created WTNs for third party vendors and received and ensured invoices are correct.
- Implemented Preventative Maintenance spreadsheet and created/closed PM work orders, and confirmed/rescheduled PMs with residents
- Worked on EOM reports for upper management and ensuring all deadlines were met.
- Worked with the turn team regarding Pre-Move Out Inspections and ensuring that the home was ready for inspection with Garrison team.
- Drive villages and report any violations to Community centers
- Became supervisor to the housekeeping crew. Ensured all offices were cleaned and disinfected and ensured COVID protocols were kept up.
Housing Manager
6 Months- Managed up to 5 Customer Service Representatives, prepare schedules and rotations for violations, refreshers, etc.
- Performed COM Walks with the Family Housing Branch to prepare for move-ins.
- Prepared EOM reports for Upper Management: Flash Reports, Waitlist reports
- Ordered and managed supplies/inventory for the office and welcome bags for the residents
- Completed new hire paperwork for new employees, prepare and provide training binders
- Audited move- in folders to be in compliance with all policies.
- Provided move in/move out tickler for Family Housing Branch and Lincoln.
- Attended weekly meetings with Lincoln Military Housing managers and Family Housing Branch
- Handled escalations with residents and provided detailed documentation to the Upper Management and Family Housing Office.
- Worked closely with Regional Event Coordinator for events for the residents during COVID.
- Attended monthly Resident Advisory Board meetings with the Family Housing Branch and members of neighborhoods and special guests.
- Pre Walked homes and provided punch lists to vendors and followed through with making sure all items have been completed.
- Prepared Turn Reports and Make Ready with Turn Manager
- Tracked vacant homes and assign to inbound service members and their families
- Prepared binders for inbound Marine Corps University Students and track with Customer Service Representatives
Customer Service Representative
6 Months- Worked with the Family Housing Branch to help offer homes to residents and attach the resident once referred to Lincoln Military.
- Helped the Housing Manager with Make Ready's and Turn Reports for future residents.
- Helped plan and coordinate Community Events.
- Prepared reports for Family Housing Branch, UAD/Tickler/Resident Information Reports.
- Guided residents through the move in and move out process, preparing leases and sending documents via DocuSign.
- Prepared Notice to Vacate for residents and keep Customer Service Calendar updated for Turn Managers and teammates.
- Walked through houses with the Family Housing Branch, making sure they are move in ready for residents, and entered and followed up on any work orders needed.
- Answered phones and assisted with any work orders, complaints, and follow up with residents in a timely manner.
- Worked closely with all teams in order to maintain a daily work flow and ensure all guidelines are followed in each department.
- Maintained and updated all necessary spreadsheets and documents as changes occur within the company.
Accounting Specialist
3 Months- Collected past due payments from clients, via ACH, CC and checks.
- Called clients with any billing issues, and send updated statements.
- Reconciled Aged Receivables through Jobber and updated owner on any issues with clients.
- Prepared HR paperwork for new employees, and any changes should the need arise.
- Kept payroll spreadsheet updated for owner.
- Paid all utilities for the office.
- HVAC Repair-Manassas VA
Production Manager
1 Year 2 Months- Ordered material for projects and maintain inventory in two (2) yards.
- Processed all new jobs and enter to Pipeline and Adjusted Sales Excel Sheet.
- Updated Labor Costs, wood prices.
- Updated all changes for salesmen for commissions and sales sheets.
- Helped Sales Manager with all Monthly Reporting.
- Processed payroll for all salesmen and installers
- Manassas VA
Assistant Property Manager
1 Year 3 Months- Assisted in the day to day operations of over 700,000 square feet of commercial property
- Maintained thorough understanding of the company's organizational mission, business priorities and strategic plans
- Managed third party services including cleaning, HVAC, plumbing, electrical, landscaping, specialty vendors and contracts
- Managed a field management team consisting of concierge and building engineers.
- Established a strong track record for meeting project deliverable dates, key milestones and budgets, monthly operating reports, and quarterly reports.
- Assisted in support staff with taking/assigning incoming tenant work order requests via Building Engines.
- Worked closely with the Accounting department in coding all invoices, reconciling vendor accounts.
- Ensured tenants receive monthly rent statements, and assist in any billing inquiries.
- Maintained Certificates of Insurance for Contractors and Tenants
- Participated in regular inspections of tenant suites, common areas, building exteriors and landscaping in order to ensure efficiency and effectiveness of building personnel, equipment and operations.
- Vienna VA
Accounts Payable Assistant/Clerk
4 Years 7 Months- Deposit Reconciliation: Followed up with managers and supervisors for late deposits and performed bi-weekly reconciliation of all deposits for each store
- Chargebacks:
- Tax Exempt Sales.
- Received, Logged and Mailed out checks, whether Regular mail, certified or FedEx.
- Received stores requests for Deposit Tickets, and will order Dep Tickets from Deluxe when necessary.
- Reconciled all Petty Cash Credit Cards for all stores and supervisors
- Reconciled Amex Credit Cards (statements) for all upper management.
- End of the Month Reports, Credit Card Reconciliation, and Ending Inventory, pulled reports from QSR and entered in Excel Spreadsheet.
- Helped accounting manager and CFO with any projects.
- Reviewed invoice charges, disputes/research unknown or incorrect charges, coded and entered invoices for 42 stores.
- Reviewed AP invoices entered and print checks weekly and on as needed basis.
- Completed EOM AP, all operators, AP and General Ledger backup monthly.
- Paid sales and use tax online, provided backup to Accounting Manager. Verified payments with counties.
- Reconciled Vendor Statements
- ACCESSMCD-paid online I-Receivables for operators.
- Prepared and printed checks for Meals Tax, sent out via FEDEX and provided backup to Accounting Manager.
- Coordinated and resolved any software (RTI) issues with CPA.
- Served as back-up to Accounting Manager
- Performed any projects/tasks assigned by upper management and Accounting Manager.
- Woodbridge, VA
Accounts Payable Clerk
2 Years 4 Months- Collected and deposited money into bank accounts, make remote and counter deposits from tenants for owners
- Created, maintained, and entered information into MRI, including invoices, setting up new vendors, entering Journal Entries for all Accounting Department.
- Worked with Property Managers and Assistant Property Managers in setting up new tenant accounts.
- Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Prepared and input information for Monthly Operating Reports for Staff Accounting Team.
- Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.
- Calculated and prepared checks for utilities, taxes, and other payments, make online payments if necessary. Prepare and mail checks.
- Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Coded invoices for Property Managers according to owner's budgets.
- Reconciled/disputed Vendor statements.
- Transferred details from separate journals to general ledgers or data processing sheets.
- Vienna VA
Education
High School Diploma
Upper secondary education
Skills
General ledger accounting
Accounts receivable management
Google Docs
Supervising experience
Bilingual
Construction administrative experience
Accounts Receivable
Construction industry experience
Office management
Productivity software
Commercial construction
Microsoft Powerpoint
Construction
Financial analysis
Construction document control
Microsoft Outlook
Payroll
Computer operation
Financial Report Writing
Journal Entries
Interior design
Account Reconciliation
Balance Sheet Reconciliation
General Ledger Reconciliation
Supplier management
Microsoft Project
Forecasting
Real Page
Accounting
Judgment and I Making Making Time Management Works well independently Fluent in Spanish
Operations coordination
Microsoft Office
Accounts payable
Leadership
Bookkeeping
Construction experience
QuickBooks
Yardi
Construction vendor management
Team scheduling
OneSite
Managing maintenance teams
Blueprint reading
Management
Administrative experience
Time management
Customer service
Property management
ACH
Bank Reconciliation
DocuSign
Budgeting
Monday.com
Management Consulting
Microsoft Excel
Multitasking
Adobe Acrobat
Banking
Attention to detail
Employee motivation
Decision-making
Staff development
Inventory control
Strategic planning
Training and mentoring
Goal oriented
Staff management
Certification
- Driver's License April 2004 to Present
- Microsoft Office Specialist
Languages
English
Spanish - Expert
Timeline
Turn Supervisor
The Michaels Organization: Privatized Military Property Management -MacDill Air Force Base
09.2025 - CurrentRead More
Executive Assistant, Assistant Project Manager/Estimator/Sales Assoc.
Patriot Service Group
01.2025 - 09.2025Read More
Facility Support Coordinator
The Michaels Organization Privatized Military Property Management
07.2022 - 02.2022Read More
Turn Supervisor
The Michaels Organization: Privatized Military Property Management
02.2022 - 12.2024Read More
Housing Manager
Lincoln Military Housing Privatized Military Property Management
11.2020 - 05.2021Read More
Customer Service Representative
Lincoln Military Housing Privatized Military Property Management
05.2020 - 11.2020Read More
Accounting Specialist
Repair 24 LLC
12.2019 - 03.2020Read More
Production Manager
Armor Fence LLC
10.2018 - 12.2019Read More
Assistant Property Manager
Cambridge Asset Advisors LLC
12.2016 - 03.2018Read More
Accounts Payable Clerk
Cambridge Holdings LLC Property Management
08.2014 - 12.2016Read More
Accounts Payable Assistant/Clerk
Welburn Management Consulting Property Management
01.2010 - 08.2014Read More
Puritan Christian School Gaithersburg
High School Diploma
Read More
Awards
Teammate of the Quarter March 2022, Received award for exemplary performance as teammate for the entire Michaels portfolio
Teammate of the Quarter March 2026, Received award for exemplary performance as teammate for the entire Michaels portfolio
Additional Information
Authorized to work in the US for any employer