Mary L. Lopez
Pembroke Pines,FL
Summary
A dedicated Customer Service Associate with 20+ years of experience providing exceptional support and building strong customer relationships. Skilled in managing high-pressure situations with professionalism and empathy, ensuring a seamless customer experience. Committed to excellence in service, driving customer retention and contributing to organizational success.
Overview
36
36
years of professional experience
Work History
Customer Service Associate
Claires Stores Inc.
Pembroke Pines, FL
06.2018 - 03.2025
- Managed and maintained all vendor information, providing customer service and ensuring data accuracy
- Compiled monthly reports for auditors and processed ACHs
- Entered and updated client information, contributing to improved customer satisfaction and loyalty
Customer Service Representative
Southeast Wholesale Foods
Medley, FL
06.2004 - 02.2018
- Consistently built and maintained strong rapport with customers by offering personalized service and addressing their needs in a timely and professional manner
- Delivered exceptional customer service in alignment with company policies, procedures, and protocols, ensuring a positive experience
- Effectively resolved customer inquiries, concerns, and problems, providing clear and accurate product information to help customers make informed decisions
- Prioritized customer satisfaction while adhering to established guidelines, contributing to long-term customer loyalty and trust
Customer Service Representative
Fleming Foods
Miami, FL
01.1989 - 01.2004
- Communicated with vendors about back orders, inventory, and special orders
- Assisted customers in locating and obtaining out-of-stock products
- Built strong customer relationships by providing personalized, timely service
- Resolved inquiries and issues, offering clear product information to ensure customer satisfaction and loyalty while adhering to company policies
Education
St. Thomas University
Miami, FLSkills
- Data management
- Report generation
- Vendor communication
- Client information entry
- Customer service
- Problem resolution
Timeline
Customer Service Associate
Claires Stores Inc.
06.2018 - 03.2025
Customer Service Representative
Southeast Wholesale Foods
06.2004 - 02.2018
Customer Service Representative
Fleming Foods
01.1989 - 01.2004
St. Thomas University
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