Mary Lovell
Cincinnati,OH
Summary
Dynamic Assistant Manager with proven expertise at Village Discount Outlet, enhancing store efficiency and customer satisfaction. Skilled in training and development, I excel in problem-solving and cash handling, ensuring operational excellence. Recognized for effective team leadership and maintaining inventory accuracy, I thrive in fast-paced retail environments.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Village discount Outlet
Cincinnati, US
01.2013 - 01.2025
- Supervised daily operations, enhancing store efficiency and customer satisfaction.
- Trained staff on company policies and customer service best practices.
- Resolved customer complaints through effective solutions and support.
- Maintained current knowledge of company products and services.
- Registered transactions, handled cash drops, and secured funds in safe.
- Sorted items efficiently for optimal store organization.
- Managed returns and fulfilled Webstore orders to maintain inventory accuracy.
- Checked staff boxes to ensure compliance with operational standards.
Cashier
Wendys
01.2000 - 01.2013
- Cash people out, take orders, hand food out, drive-thru, and provide excellent customer service.
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of work area.
- Handled cash, credit, and debit transactions securely.
- Collaborated with team members to ensure smooth service flow.
Housekeeping
Ohio Living Llanfair
Cincinnati, OH
01.1995 - 01.2000
- General housekeeping duties.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Performed light housekeeping tasks related to the safety of the patient's environment.
Education
Diploma -
Newport High school
Newport, KYSkills
- Customer service and support
- Problem solving
- Cash handling
- Management skills
- Training and development
- Sales strategies
- Team building
- Inventory management
- Microsoft Word proficiency
- Merchandising expertise
- Assistant manager experience
- Supervisory experience
- Retail management
- Point of sale (POS) systems
- Active listening
- Organizational skills
- Adaptability and flexibility
- Pressure management
- Team leadership
- Customer service
- Attention to detail
Additional Information
Listening Skills, Organized, Adaptability, Handle Pressure, Lead a team
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Village discount Outlet
01.2013 - 01.2025
Cashier
Wendys
01.2000 - 01.2013
Housekeeping
Ohio Living Llanfair
01.1995 - 01.2000
Diploma -
Newport High school