Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Mary Lovell

Cincinnati,OH

Summary

Dynamic Assistant Manager with proven expertise at Village Discount Outlet, enhancing store efficiency and customer satisfaction. Skilled in training and development, I excel in problem-solving and cash handling, ensuring operational excellence. Recognized for effective team leadership and maintaining inventory accuracy, I thrive in fast-paced retail environments.

Overview

30
30
years of professional experience

Work History

Assistant Manager

Village discount Outlet
Cincinnati, US
01.2013 - 01.2025
  • Supervised daily operations, enhancing store efficiency and customer satisfaction.
  • Trained staff on company policies and customer service best practices.
  • Resolved customer complaints through effective solutions and support.
  • Maintained current knowledge of company products and services.
  • Registered transactions, handled cash drops, and secured funds in safe.
  • Sorted items efficiently for optimal store organization.
  • Managed returns and fulfilled Webstore orders to maintain inventory accuracy.
  • Checked staff boxes to ensure compliance with operational standards.

Cashier

Wendys
01.2000 - 01.2013
  • Cash people out, take orders, hand food out, drive-thru, and provide excellent customer service.
  • Processed customer transactions efficiently and accurately.
  • Maintained cleanliness and organization of work area.
  • Handled cash, credit, and debit transactions securely.
  • Collaborated with team members to ensure smooth service flow.

Housekeeping

Ohio Living Llanfair
Cincinnati, OH
01.1995 - 01.2000
  • General housekeeping duties.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Performed light housekeeping tasks related to the safety of the patient's environment.

Education

Diploma -

Newport High school
Newport, KY

Skills

  • Customer service and support
  • Problem solving
  • Cash handling
  • Management skills
  • Training and development
  • Sales strategies
  • Team building
  • Inventory management
  • Microsoft Word proficiency
  • Merchandising expertise
  • Assistant manager experience
  • Supervisory experience
  • Retail management
  • Point of sale (POS) systems
  • Active listening
  • Organizational skills
  • Adaptability and flexibility
  • Pressure management
  • Team leadership
  • Customer service
  • Attention to detail

Additional Information

Listening Skills, Organized, Adaptability, Handle Pressure, Lead a team

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Manager

Village discount Outlet
01.2013 - 01.2025

Cashier

Wendys
01.2000 - 01.2013

Housekeeping

Ohio Living Llanfair
01.1995 - 01.2000

Diploma -

Newport High school
Mary Lovell