Mary Lowe
Washington,DC
Summary
Results-driven professional in banking operations, skilled in cash management, effective communication, and problem-solving. Experience in training staff and implementing operational procedures to boost efficiency and customer satisfaction. Aiming to leverage expertise to enhance branch performance and compliance.
Overview
5
5
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Arlington, VA
08.2024 - Current
Lead Teller
PNC Bank
Arlington, VA
05.2022 - 01.2024
- Supervised daily operations and ensured compliance with banking regulations.
- Trained and mentored new tellers on processes and customer service standards.
- Processed customer transactions accurately using PNC's banking systems.
- Assisted customers with account inquiries and resolved service issues promptly.
- Maintained accurate cash drawer balance during shifts and balanced transactions at the end of each shift.
- Collaborated with the team to enhance service delivery, resulting in improved customer satisfaction.
- Monitored teller performance, providing feedback that fostered continuous improvement.
- Implemented operational procedures to streamline transaction processes, reducing transaction time.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Welcomed customers and offered pleasant service during entire transaction.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
- Conducted regular audits of operational processes to identify areas for improvement.
Teller
PNC Bank
Arlington, VA
11.2021 - 05.2022
- Processed customer transactions efficiently and accurately at PNC Bank.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Answered customer inquiries regarding bank products and services.
- Delivered exceptional service to customers in person or over telephone.
- Managed cash drawer, ensuring appropriate cash levels throughout shifts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Margaret Murray Washington
Washington, DCSkills
- Banking regulations
- Transaction processing
- Cash management
- Operational procedures
- Compliance monitoring
- Staff training
- Team leadership
- Staff management
- Operational reports
- Effective communication
- Verbal communication
- Problem solving
- Conflict resolution
- Time management
- Document preparation
Accomplishments
Recognition for
Operational excellence for zero losses for the year
top 1/3 of the company for quarterly growth
Passing all branch audits
Excellence in customer service
Timeline
Branch Operations Coordinator
Wells Fargo
08.2024 - Current
Lead Teller
PNC Bank
05.2022 - 01.2024
Teller
PNC Bank
11.2021 - 05.2022
Margaret Murray Washington