Mary Lugo
Wurtsboro
Summary
Organized Assistant with extensive experience providing high-level support to executives and departments. Manages schedules, coordinates meetings, and executes office tasks with precision. Leverages strong communication and organizational skills to streamline operations and enhance productivity.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Steris AST
11.2022 - Current
- Welcome visitors by greeting them in-person or on the phone; direct visitors by providing instructions, answering questions, or referring to appropriate staff.
- Maintain security by monitoring visitor logbook, issuing and controlling visitor badges and controlling entry to facility from main entrance.
- Provide customers with general information, facility brochures and service invoices.
- Crafted customer correspondence and communicated directly with customers, escalating complex issues to Managers or Sales Representatives for timely resolution.
- Administer and control customer invoicing by performing data entry.
- Supported plant management in managing account receivables and payables, maintaining accurate records for customer master list and aging report, while issuing check requests and preparing reports for facility management review.
- Administered payroll and HR tasks, ensuring accurate record-keeping of employee information to support efficient payroll processing.
- Issued safety gear including PPE, shoes, and uniforms to enhance workplace safety and maintain organizational standards.
Production Assistant I
Steris AST
01.2022 - 11.2022
- Assisted production planners with daily operations, enhancing customer control processes.
- Accurately prepared processing documentation and load packets, including preparation of the specified dosimeters.
- Executed freight traces and physical inventories, ensuring alignment with customer requirements.
- Addressed customer product damage reports and resolved paperwork discrepancies to maintain service quality.
- Monitored product status and reported updates to customers.
- Supplied facility management with processing reports.
- Assisted with validations to ensure integrity of product processing.
- Performed data management activities for the ODMS program.
Senior Administrative Assistant / Coordinator
Avon Products, Inc.
03.2010 - 03.2019
- Coordinated calendars and scheduled executive-level meetings, conference calls, and off-site events, ensuring optimal use of time for Directors.
- Organized travel arrangements for domestic and international business trips, anticipating travel details, related needs, and time zone issues.
- Managed administrative responsibilities for multiple Directors, ensuring seamless support and coordination.
- Prepared expense reports and maintained accurate records.
- Monitored and coded invoices, facilitating accurate budget forecasting and expenditure tracking.
- Instructed team members on internal software and systems.
- Oversaw office supply and lab equipment ordering process, ensuring adequate stock levels for operational needs.
Administrative Assistant
Avon Products, Inc.
02.2005 - 03.2010
- Coordinated scheduling, document preparation, and event planning for Director and Admin to facilitate effective operations.
- Supported Senior Manager and team by coordinating schedules and managing communications.
- Executed administrative tasks for team, supporting seamless operations and timely project completion.
Executive Assistant
Booz, Allen & Hamilton, Inc.
03.1996 - 09.2001
- Supported two Vice Presidents by managing schedules and communications, ensuring efficient workflow.
- Managed travel arrangements and scheduled meetings, appointments, and conference calls to ensure seamless operations.
- Coordinated logistics for off-site meetings, facilitating successful gatherings and team collaboration.
- Created letters and memos to support organizational correspondence.
- Prepared and produced extensive reports with complex graphics for client engagements.
- Developed client proposals, enhancing engagement opportunities and aligning with organizational goals.
- Prepared and submitted time sheets, expense reports, booking sheets and client invoices.
- Assisted with recruitment of summer interns; pulled resumes and set up interviews.
Administrative Assistant
Booz, Allen & Hamilton, Inc.
04.1994 - 03.1996
- Provided consistent support for administrative functions, facilitating efficient office management and communication.
- Supported two Principals and two Senior Associates with administrative tasks to ensure seamless operations and effective workflow.
- Liaised in training new assistants on report format and standard operating procedures, improving onboarding experience and readiness.
Senior Secretary
Booz, Allen & Hamilton, Inc.
11.1990 - 03.1994
- Delivered comprehensive secretarial support to Principal and three Senior Associates, facilitating efficient workflow and communication.
- Executed advanced administrative tasks aligned with JS position, showcasing capability in managing complex responsibilities.
- Maintained seamless administrative operations during staff leave, ensuring uninterrupted workflow.
Junior Secretary
Booz, Allen & Hamilton, Inc.
10.1989 - 10.1990
- Coordinated scheduling for team meetings and client appointments, ensuring optimal time management.
- Assisted twelve Research Associates by managing schedules, organizing documents, and facilitating communication to streamline workflows.
- Maintained organized electronic and physical filing systems to enhance document retrieval and accessibility.
- Prepared correspondence and documentation for internal and external communication.
- Acquired understanding of client report specifications and methods for graphic creation to enhance project outcomes.
Education
One Year Executive Secretarial Program -
The Wood School
New York, NYSkills
- Microsoft Office suite
- Word
- Excel
- PowerPoint
- Outlook
- Lotus Notes
- Citrix
- Concur
- Workflow
- Mobius Document Direct
- Ariba
- Horizon
- Kronos
- UKG
- ODMS Finance
Certification
- Work Smarter, Not Harder – Time Management for Personal & Professional Productivity, University of California – Division of Continuing Education through Coursera
- Medical Billing & Coding 200 Hour Program
Computer Competencies
- Microsoft Office suite (Word, Excel and PowerPoint)
- Outlook
- Lotus Notes
- Citrix
- Concur
- Workflow
- Mobius Document Direct
- Ariba
- Horizon
- Kronos
- UKG
- ODMS Finance
Timeline
Administrative Assistant
Steris AST
11.2022 - Current
Production Assistant I
Steris AST
01.2022 - 11.2022
Senior Administrative Assistant / Coordinator
Avon Products, Inc.
03.2010 - 03.2019
Administrative Assistant
Avon Products, Inc.
02.2005 - 03.2010
Executive Assistant
Booz, Allen & Hamilton, Inc.
03.1996 - 09.2001
Administrative Assistant
Booz, Allen & Hamilton, Inc.
04.1994 - 03.1996
Senior Secretary
Booz, Allen & Hamilton, Inc.
11.1990 - 03.1994
Junior Secretary
Booz, Allen & Hamilton, Inc.
10.1989 - 10.1990
One Year Executive Secretarial Program -
The Wood School