Mary Manicom

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Soft count clerks are responsible for sorting and accurately counting Winstar World Casino cash boxes, kiosks, and table games chip boxes.

• Increased operational efficiency by ensuring proper maintenance and cleaning of all soft count equipment, including currency counters, scales, and other tools.
• Exceeded expectations in meeting deadlines for completion of daily tasks, contributing to overall operational success.
• Reduced discrepancies by diligently comparing computer-generated reports with manual counts for verification purposes.
• Established trust among colleagues and supervisors through consistent demonstration of professionalism, integrity, and attention to detail in all aspects of the soft count role.
• Improved efficiency by accurately counting and verifying currency in a timely manner.
• Promoted safety in the workplace through adherence to company policies and procedures regarding security measures during the soft count process.
• Assisted with training new employees on soft count procedures, improving overall team performance.