Mary Martinez

Homer,GA

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

years of professional experience

Work History

Office Manager / Lead

Miracle-Ear

Gainesville, GA

02.2022 - Current

Manage daily scheduling and administrative operations for 26 offices across Georgia
Provide direct customer service support and handle inbound/outbound communications
Coordinate and submit insurance claims and manage appointment confirmations
Train and onboard new employees; assist with inter-office travel and coordination
Maintain product inventory and process in-office sales and payments
Organize team meetings and maintain accurate records using Microsoft Word and Excel
Developed training materials for new hires, enhancing onboarding effectiveness.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.

Secretary

Nowak Dental

Picayune, MS

09.2020 - 02.2022

Contacted vendors to follow up on order statuses and backorders
Entered and managed purchase orders in internal systems
Communicated with inside and outside sales reps through email and phone
Organized inventory and supported administrative workflows
Assisted in inventory management by tracking supplies and placing orders to maintain stock levels.
Trained new administrative staff on office procedures and software usage, improving team efficiency.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.

Personal Shopper

Walmart

Picayune, MS

05.2018 - 01.2020

Accurately picked and packed customer orders in a timely manner
Provided direct-to-car delivery with a focus on customer service and satisfaction
Maintained organization of product inventory during shift
Enhanced customer satisfaction by providing tailored recommendations and advice on products.
Trained new team members on store layout, product knowledge, and customer service standards.
Implemented feedback mechanisms to improve service delivery and address customer concerns promptly.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Store Manager

Sea 2 Swamp

Gautier, MS

05.2017 - 08.2018

Managed inventory and stock orders for retail operation
Processed customer transactions, handled cash and credit payments accurately
Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
Trained and mentored staff to enhance performance and foster teamwork.
Implemented inventory management systems to streamline stock control processes.
Analyzed sales data to drive promotional strategies and improve product placement.

Education

High School Diploma -

Ocean Spring High School

Ocean Springs, MS

05.2017

Skills

Customer service
Office management
Organizational skills

Office administration
Data entry
Training and coaching

Timeline