Mary McKay
STACKHOUSE MANAGEMENT LLC.
Delmont,PA
Work Preference
Desired Job Title
Regional DirectorRegional Operations ManagerRegional Property ManagerSenior Regional Property ManagerRegional Manager
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Delmont, PAPittsburgh, PAGreensburg, PA
Open to relocation:
Yes
Minimum Desired Compensation
$85000/yr
3
Certifications
29
Years of experience
Property management professional directing operations across multiple manufactured home and apartment communities in Western Pennsylvania. Builds occupancy, controls delinquency, and coordinates community managers, maintenance teams, inspections, leasing, and resident account reviews to protect portfolio performance. Brings regional leadership experience that aligns with Regional Property Manager expectations.
Work History
Assistant Regional Manager
- Oversee 26 manufactured home communities with over 2000 units across Western Pennsylvania in partnership with regional leadership.
- Reduce delinquent receivables by more than $200,000 over a three-month period through collections and eviction activity.
- Identify more than $80,000 in unpaid real estate taxes and protect company assets from tax-sale exposure.
- Direct and coach community managers and maintenance teams to maintain policy compliance and performance standards.
- Review residency applications, ownership transfers, lease agreements, and purchase contracts for regulatory and company compliance.
- Manage resident ledgers by reconciling charges, credits, adjustments, and payments with attention to accuracy.
- Coordinate maintenance resources for community improvements, warranty repairs, and home preparation to support sales objectives.
Community Manager/Vehicle (Mobile Home) Sales Associate
7 Years 3 Months- Drove 30% occupancy growth across mobile home communities by pairing sales outreach with resident engagement.
- Supported sales efforts across 4-9 mobile home communities in Western Pennsylvania while consistently exceeding corporate goals.
- Ranked among 182 communities nationwide as a top sales producer, reflecting strong market performance and follow-through.
- Maintained rent collection delinquency at less than 1% by tracking payments and addressing overdue accounts promptly.
- Resolved resident complaints and inquiries with a calm, professional approach that supported day-to-day community operations.
- Coordinated leases, appointments, showings, move-ins, and move-outs to keep resident transitions organized and efficient.
- Managed advertising and social media outreach to improve visibility for home sales and attract qualified buyers.
Business Office Manager
23 Years 7 Months- Reviewed aging accounts monthly and completed adjustment forms to support past-due collections.
- Managed 40 vendor invoices weekly while meeting weekly and monthly accounts payable deadlines.
- Developed annual operating budgets and staffing matrices based on census, labor costs, and controllable expenses.
- Served as acting community operations lead in the Executive Director's absence, advising on daily operations, fiscal management, and personnel issues.
- Coordinated events and functions while supporting resident-facing community engagement and internal scheduling needs.
Assistant Restaurant Manager
1 Year 5 Months- Managed cash handling procedures, including bank deposits and accurate record-keeping for financial accountability.
- Resolved customer complaints professionally to maintain satisfaction and a positive guest experience.
- Coordinated with other restaurant departments to streamline workflow and support seamless service delivery.
- Implemented staff scheduling systems to maintain peak-hour coverage while controlling labor costs.
Personal Care Home Administrator
11 Months- Converted a 30,000 square foot facility from rental units into a licensed personal care home through coordinated renovation and permitting.
- Prepared policies and procedures, then hosted a successful inspection that secured licensure for a 34 bed personal care home.
- Oversaw daily operations across the physical plant, resident care, census development, admissions, staffing, and dietary services.
- Managed a staff of approximately 20 employees across resident services, housekeeping, dietary services, and maintenance.
- Conducted mandatory orientation and training, while maintaining personnel files in compliance with state regulations.
- Reviewed supply inventory for all departments and purchased needed items within budgetary constraints.
- Resolved resident and family concerns promptly, earning recognition for strong client relations and customer service.
Property Manager
3 Years 3 Months- Increased occupancy by 50 percent within first year, driving full lease-up of a 68-unit apartment community.
- Offered short-term leasing and recruited 84 tenants in one year through steady follow-up and responsive sales support.
- Managed tenant files, leasing contracts, and accounts receivable for a 68-unit apartment building.
- Supervised building maintenance, repairs, and housekeeping to keep the property operational and well maintained.
- Resolved tenant issues and complaints promptly, delivering consistent customer service and retention support.
Real Estate Salesperson
9 Years 9 Months- Maintained all customer files in compliance with office policy and Pennsylvania law.
- Processed 3-7 real estate contracts monthly while meeting legal requirements and office deadlines.
- Licensed by the Commonwealth of Pennsylvania as a real estate sales associate and applied Pennsylvania Real Estate Law throughout transactions.
- Completed all contracts, forms, and addendums for real estate sales with accuracy, integrity, and on-time documentation.
- Researched recorded deeds, used GSI mapping, and reviewed property tax assessment records to clarify each transaction.
- Maintained detailed customer databases and transaction files to support organized, compliant recordkeeping.
Executive Director
6 Months- Managed daily operations for a licensed personal care home with 99 rooms and a $3 million annual budget, balancing resident care, staffing, and fiscal oversight.
- Oversaw the safety and well-being of 93 residents while maintaining compliance with established regulations and care standards.
- Led deficiency-free licensing inspections by coordinating seven department heads and 57 team members across daily operations.
- Increased occupancy from 70.8% to 90.2%, lifting census by 27% and exceeding expectations by 8.7%.
- Developed 2002 revenue projections that rose 7% while keeping anticipated expenses relatively constant.
- Delivered NOI that exceeded budget by 33% during the first two months of 2002 through cost containment efforts.
- Improved quality of care in the Alzheimer's unit and raised customer satisfaction to 90%, placing the community in the top 10% nationwide.
Education
Bachelor of Arts - Psychology
Skills
Property management
Portfolio oversight
Resident retention
Occupancy growth
Asset preservation
Fair Housing regulations
Landlord-tenant law
Lease administration
Eviction procedures
Tenant screening
Yardi/Rent Manager
Budgeting
Rent roll analysis
Accounts receivable management
Real estate sales
Asset management
Vendor contract negotiation
Lease-up strategy
Compliance auditing
Certification
Personal Care Home Administrator
Personal Information
- Title: Regional Manager
- Driving License: Yes
- Work Permit: Authorized To Work: US for any employer
Timeline
Assistant Regional Manager
STACKHOUSE MANAGEMENT LLC.
10.2026 - CurrentRead More
Community Manager/Vehicle (Mobile Home) Sales Associate
IMPACT COMMUNITIES LLC.
07.2018 - 10.2025Read More
Assistant Restaurant Manager
SDC ENTERPRISES LLC.
01.2017 - 06.2018Read More
Personal Care Home Administrator
PREMIER QUALITY ENTERPRICES
01.2016 - 12.2016Read More
Property Manager
INDIANA SUITES
09.2012 - 12.2015Read More
Real Estate Salesperson
Independant Contractor
07.2002 - 04.2012Read More
Executive Director
ATRIA COMMUNITIES INC., ATRIA SOUTH HILLS
09.2001 - 03.2002Read More
Business Office Manager
ATRIA COMMUNITIES INC., ATRIA SOUTH HILLS
01.1998 - 08.2021Read More
Ohio University
Bachelor of Arts from Psychology
Read More