Mary McLendon
Altamonte Springs,FL
Summary
Dynamic Office Coordinator with a proven track record at Direct Listing LLC, excelling in schedule coordination and customer service. Enhanced operational efficiency through streamlined workflows and effective communication strategies. Recognized for fostering team collaboration and maintaining vendor relations, ensuring timely resource availability and exceptional client satisfaction.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Direct Listing LLC
Boca Raton, FL
01.2020 - 03.2026
- Supervised daily office workflows and activities, maintaining adherence to company policies and enhancing operational efficiency.
- Refined appointment scheduling and communication protocols, focusing on efficiency improvements for executive leadership team.
- Created and implemented systematic filing solutions to optimize document accessibility and interdepartmental communication.
- Streamlined meeting organization by managing agenda distribution and minute-taking to enhance participant engagement and information accuracy.
- Facilitated resolution of client inquiries and issues promptly, ensuring exceptional professionalism and client satisfaction.
- Synchronized activities among team members to achieve on-schedule project delivery by diligently tracking progress.
- Promoted a positive organizational culture by listening to employee feedback and ensuring access to vital resources.
- Established and maintained relationships with vendors to effectively manage supply orders and secure timely delivery of necessary office resources.
- Developed and implemented efficient communication strategies across departments to improve collaboration and ensure seamless information flow.
- Coordinated daily administrative tasks for staff, contributing to overall organizational productivity.
Dental Receptionist
Laser and Cosmetic Dentistry of Delray
Delray Beach, FL
01.2018 - 01.2020
- Oversaw patient scheduling and appointment confirmations to enhance office efficiency.
- Delivered exceptional customer service by addressing patient inquiries and concerns with efficiency.
- Streamlined patient record management through electronic health record systems.
- Facilitated collaboration with dental staff to enhance patient check-in and check-out efficiency.
- Established office protocols to enhance operational efficiency and minimize wait times.
- Facilitated training for new front desk staff on procedures to elevate team performance and service quality.
- Oversaw inventory management of dental supplies to ensure consistent availability for daily operations.
- Streamlined insurance verification processes to enhance billing and claims submission accuracy.
- Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
- Organized, coordinated, and confirmed appointments and meetings to enhance operational efficiency.
- Oversaw organization and cleanliness of front office area to foster a professional and welcoming environment.
- Oversaw high-volume phone call management, directing inquiries to appropriate personnel for timely resolution.
- Processed room deposit fees and payments with accuracy and efficiency.
- Cultivated strong working relationships with team members to enhance collaboration and morale.
Stylist
Great Clips
Oviedo, FL
01.2015 - 01.2018
- Delivered exceptional haircuts and styling services to diverse clientele.
- Advised clients on hair care techniques and product recommendations.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to enhance customer service experiences.
- Managed inventory levels, ensuring availability of essential tools and products.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Monitored current trends to understand fashions and better serve customer needs.
Education
High School Diploma -
Mayfair High School
Lakewood, CACertificate - Cosmetology
Aveda Institute
Winter Park, FLCertificate - Dental Assistant
Bryman College
CASkills
Schedule coordination
Office administration
Office management
Customer service
Scheduling
Workflow oversight
Technical support
Staff management
Inventory coordination
Meeting planning
Vendor relations
Supply replenishment
Report generation
Timeline
Office Coordinator
Direct Listing LLC
01.2020 - 03.2026
Dental Receptionist
Laser and Cosmetic Dentistry of Delray
01.2018 - 01.2020
Stylist
Great Clips
01.2015 - 01.2018
High School Diploma -
Mayfair High School
Certificate - Cosmetology
Aveda Institute
Certificate - Dental Assistant
Bryman College