Mary M DONNELLY
Philadelphia,PA
Summary
Dynamic Payroll Specialist with extensive experience at Independence Blue Cross Blue Shield, excelling in payroll processing and customer service. Proven track record in enhancing operational efficiency and accuracy, while fostering strong client relationships. Skilled in time tracking and leave management, consistently delivering results that exceed expectations.
Overview
20
20
years of professional experience
Work History
Membership Specialist
Sams Club
Philadelphia, PA
02.2006 - Current
- Assisted 40 to 50 members with inquiries and account management to enhance customer satisfaction.
- Processed 6 to 10 new memberships and renewals efficiently, ensuring accurate data entry in membership systems.
- Collaborated with team to maintain organized membership records and uphold compliance standards.
- Provided training and support to new staff on membership protocols and customer service practices.
Sales Specialist
Sams Club
Philadelphia Pa
02.2006 - 10.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed daily inventory checks to maintain stock accuracy and availability.
- Collaborated with team members to ensure seamless store operations and customer service.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Resolved customer complaints promptly, reinforcing positive shopping experiences at the club.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Resolved escalated customer issues efficiently, maintaining high levels of satisfaction and loyalty among clientele.
Education
High School Diploma - Business
South Philadelphia High
Philadelphia, PA06.1973
Skills
Vacation and leave tracking
DocumentationNew hire processing
Time sheet review
Payroll administration
Payroll documentation
Customer service
Employment verification
Time tracking and review
Timecard management
Vacation and leave tracking
Timeline
Membership Specialist
Sams Club
02.2006 - Current
Sales Specialist
Sams Club
02.2006 - 10.2023
High School Diploma - Business
South Philadelphia High