Mary Mileham
Batavia,NY
Summary
Resource coordinator with extensive expertise in court operations and case management. Proven ability in community service coordination and compliance monitoring. Strong communicator adept at multidisciplinary collaboration and documentation. Experienced in implementing trauma-informed practices to enhance service delivery.
Overview
2027
2027
years of professional experience
Work History
Resource Coordinator I
NYS Unified Court System
Batavia, New York
02.2023 - Current
- Coordinate Overdose Prevention Court (BRIDGE Program), Veterans Court, DWI Court, Drug Treatment Court, Mental Health Court, and Article 216 referrals to enhance program outreach.
- Screen defendants for eligibility and communicate decisions with attorneys.
- Serve as primary participant contact; monitor treatment engagement and compliance.
- Maintain documentation, supervise weekly toxicology, and manage referrals to community providers to ensure compliance and support for clients.
- Train and supervise Case Manager and the assigned Treatment Court Peer.
- Facilitate multidisciplinary meetings to improve collaboration and service delivery.
- Prepare reports for meetings and judicial reviews; present weekly in court.
- Assist in gathering data for program evaluation and reporting, grant reporting, and handbook updates.
Health Home Care Manager II
Hillside Children's Center
Batavia, New York
02.2019 - 02.2023
- Coordinated comprehensive medical and mental health services for youth ages 5–21, enhancing access to care.
- Completed assessments and developed individualized service plans.
- Facilitated interdisciplinary meetings, fostering collaboration among schools and providers to optimize service delivery.
- Ensured compliance with documentation, billing, and contact standards to maintain program integrity and funding.
Individualized Care Coordinator II
Hillside Children's Center
Warsaw, New York
02.2016 - 02.2019
- Coordinated services for Waiver Program families, ensuring effective management of Medicaid budgets.
- Facilitated treatment meetings, enhancing collaboration between schools and agencies for comprehensive client care.
- Developed service plans that met the identified client and their family’s needs
- Maintained documentation per OMH standards while providing crisis and in-home support to clients.
Court Reporter
Jack W. Hunt & Associates
Buffalo, NY
08.2014 - 01.2016
- Delivered accurate, timely transcripts of deposition testimony to support legal proceedings.
- Served as notary public, swearing in witnesses and managing exhibits to ensure legal compliance.
- Cultivated relationships with attorneys to improve communication and streamline workflow.
Psychosocial Rehabilitation Specialist III
Hillside Children's Center
Batavia, New York
2005 - 2014
- Provided crisis intervention and support during acute behavioral incidents.
- Conducted regular 1:1 sessions with adolescents to enhance life, behavioral, and coping skills.
- Created tailored strategies to assist clients in managing symptoms of mental illness and behavioral challenges.
- Collaborated with multidisciplinary teams to coordinate care and support services.
- Provided education to families on effective coping strategies and available resources for ongoing support.
- Documented client interactions and progress in compliance with organizational policies.
Education
Certified Court Reporter
Stenographic Institute of WNY
Amherst, NY04-2015
Bachelor of Science - Social Work
Roberts Wesleyan College
Rochester, NY08-2001
Skills
Case management
- Service planning
- Crisis intervention
- Interdisciplinary collaboration
- Compliance monitoring
- Interdisciplinary collaboration
Accomplishments
- 2016 Hillside Children’s Center Employee of the Year – NYS Waiver Program
Timeline
Resource Coordinator I
NYS Unified Court System
02.2023 - Current
Health Home Care Manager II
Hillside Children's Center
02.2019 - 02.2023
Individualized Care Coordinator II
Hillside Children's Center
02.2016 - 02.2019
Court Reporter
Jack W. Hunt & Associates
08.2014 - 01.2016
Psychosocial Rehabilitation Specialist III
Hillside Children's Center
2005 - 2014
Certified Court Reporter
Stenographic Institute of WNY
Bachelor of Science - Social Work
Roberts Wesleyan College