Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mary Miller

Peoria,IL

Summary

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Technical Customer Service Representative

Inktel
08.2020 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service question.
  • Provided answers for technical, product issues and sales inquires
  • Provided customers with the best possible results.
  • + Edit or add your own

Technical Customer Service Representative

HGS - Hinduja Global Solutions
08.2010 - 08.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions for both install, technical and presales.
  • Provided customer with best possible solutions for customer satisfaction.
  • Communicated with Retailers, Wholesalers , plumbers and all trades people on presales technical and their contacts.

Technical Customer Service Representative

Ruppman
08.1996 - 08.2010
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions and presales questions.
  • Provided primary customer support to internal and provided best customer service by making sure the customers needs were taken care of.
  • Communicated with vendors for presales for what products needed to be ordered to complete shower systems and who they needed to contact for future .

Education

General Studies

Illinois Central College
East Peoria, IL

Skills

  • Training Junior Team Members
  • Emergency Service Coordination
  • File Management Software
  • Vehicle Systems
  • Complex Product Knowledge

Additional Information

I just want to add that I have been on the Delta account for well over 20 years and I have not lost my enthusiasm for the account. I love what they do for their customers and I love working for them .

Timeline

Technical Customer Service Representative

Inktel
08.2020 - Current

Technical Customer Service Representative

HGS - Hinduja Global Solutions
08.2010 - 08.2020

Technical Customer Service Representative

Ruppman
08.1996 - 08.2010

General Studies

Illinois Central College
Mary Miller