Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
CustomerServiceRepresentative

Mary Monterroso

.
Houston,TX

Summary

Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting. Gracious Front Desk Agent with undeniable communication and team work skills. Bilingual and dedicated to performing at high levels at all times. Hoping to land customer-facing position at establishment where hard work is rewarded.

Overview

1
1
Language
6
6
years of post-secondary education

Work History

Front Desk Agent

Comfort Suites Near Westchase on Beltway 8
Houston, TX
05.2021 - Current
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered customer telephone calls promptly and appropriately.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.

Team member

Jack In The Box
Houston, TX
07.2020 - 08.2020
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Crew member

Mcdonalds
Stephenville, TX
02.2020 - 04.2020
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Supported great dining and meal experiences for guests.
  • Maintained fast speed of service, especially during rush times.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas as needed.
  • Collaborated with team members to complete orders.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.

Education

High School Diploma -

Stephenville High School
Stephenville, TX
08.2016 - 05.2020

AA - Communication & Media Arts, Communication

Houston Community College
Houston, TX
08.2020 - 05.2022

Skills

    Lobby auditing

undefined

Additional Information

  • AWARDS LANGUAGES

Interests

Journalism

Writing

Timeline

Front Desk Agent

Comfort Suites Near Westchase on Beltway 8
05.2021 - Current

AA - Communication & Media Arts, Communication

Houston Community College
08.2020 - 05.2022

Team member

Jack In The Box
07.2020 - 08.2020

Crew member

Mcdonalds
02.2020 - 04.2020

High School Diploma -

Stephenville High School
08.2016 - 05.2020

Similar Profiles

CREATE PROFILE
Mary Monterroso.