Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Mary Montileone

Springfield,MO

Summary

Dedicated and hardworking Retail Store Manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

years of professional experience

Work History

Optical Manager

Sams Club

03.2023 - Current

Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Checked finished eye wear to maintain optical standards, customer requirements and special requests.

Retail Sales Manager

Bass Pro Shops

03.2022 - 03.2023

Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Store Manager

Cracker Barrel

09.2018 - 03.2022

Completed routine store inventories.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Store Manager

The Disney Store

07.2015 - 09.2018

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Nike

11.2007 - 08.2015

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.