Mary Morato
Virginia Beach,VA
Summary
Dynamic Support Technician with a proven track record at Acoustical Sheetmetal Company, excelling in troubleshooting and user training. Recognized for fostering teamwork and enhancing staff performance through effective coaching. Committed to delivering exceptional customer service while adhering to safety protocols, ensuring a positive and productive work environment. Focused on paying attention to detail to ensure an exceptional end product.
Overview
7
7
years of professional experience
Work History
Support Technician
Acoustical Sheetmetal Company
02.2024 - Current
- Operate hand tools and power equipment according to company safety procedures.
- Follow safety procedures to avoid injuries in field.
- Adhere to safety protocols and policies to reduce workplace hazards.
- Foster team relationships by encouraging positive attitudes.
- Assist with training new employees on company and manufacturing procedures.
- Acting Team Leader with a group of 5 assigning tasks and ensuring timely, accurate completion.
- Operate press machine, cutting machine, and scissor lift.
- Currently enrolled in welding school to enhance and expand skill set.
Team Leader
Panda Express
03.2018 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Associate
7-Eleven
11.2017 - 11.2018
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
GED -
ALS Santa Monica Heights Community Learning Center
Puerto Princesa City, Palawan, Philippines05-2014
Skills
- Troubleshooting abilities
- Technical support
- User training
- Issue resolution
- Active listening
- Customer service
- Staff education and training
- Teamwork and collaboration
- Friendly and patient
Languages
Tagalog
Native or Bilingual
Timeline
Support Technician
Acoustical Sheetmetal Company
02.2024 - Current
Team Leader
Panda Express
03.2018 - 02.2024
Associate
7-Eleven
11.2017 - 11.2018
GED -
ALS Santa Monica Heights Community Learning Center
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