Mary Morgan
Memphis,TN
Summary
Industry leader with extensive management experience in staff training, performance evaluation, and continuous improvement. Proven ability to foster a positive work environment while delivering exceptional customer service. Successful track record in analyzing P&L to meet and exceed financial targets.
Overview
15
15
years of professional experience
Work History
General Manager
Slider Inn Downtown
Memphis, TN
02.2021 - Current
- Oversaw daily operations to ensure seamless service and high customer satisfaction.
- Developed optimized staff schedules for enhanced labor efficiency and coverage.
- Resolved customer complaints promptly to uphold a positive dining environment.
- Conducted monthly inventory counts and managed supply orders across restaurant areas.
- Coordinated private events, catering orders, and buyouts to maximize revenue opportunities.
Bar/Service Manager
Slider Inn Downtown
Memphis, TN
11.2019 - 12.2020
- Oversaw all ordering of beer, liquor, and wine to maintain inventory levels.
- Managed team schedules to ensure optimal staffing across shifts.
- Executed daily operations with precision and efficiency.
Assistant Store Manager
Shoe Carnival
Jonesboro, AR
05.2019 - 10.2019
- Facilitated efficient customer service by supporting cashier operations.
- Oversaw deliveries to maintain timely inventory management.
- Managed women's athletic department, ensuring high standards of customer service.
General Manager
Brinker Chili’s Bar and Grill
Paragould, AR
08.2017 - 03.2019
- Oversaw daily operations while managing labor and food and beverage costs.
- Conducted monthly inventory counts and placed weekly bar and food orders.
- Hired, trained, and promoted employees to enhance team performance.
Ass
Brinker Internationl, Chili's Grill & Bar
Jonesboro, AZ
05.2015 - 08.2017
- Developed comprehensive schedule for all front of house staff.
- Executed manager duties during scheduled shifts to ensure operational efficiency.
- Facilitated orientations for new hires and crafted detailed training schedules.
- Conducted monthly inventory assessments and managed bar orders effectively.
Key Holder/Trainer Captain
Brinker Internationl, Chili's Grill & Bar
Paragould, Arkansas
12.2010 - 02.2015
- Led training initiatives for front-of-house staff to ensure high performance.
- Conducted orientations for new employees, enhancing onboarding experience.
- Managed shift schedules to guarantee adequate leadership coverage.
- Oversaw all finalized training processes for front-of-house personnel.
Education
High School Diploma -
Greene County Technical High School
Paragould, AR05.2005
Some College (No Degree) - Secondary Education
Mineral Area College
Park Hills, MOSome College (No Degree) - Business Administration
Arkansas State University
Jonesboro, ARSkills
- Operations management
- Event coordination
- Inventory management
- Workforce scheduling
- Training and development
- Budgeting and forecasting
- Quality assurance
- Problem solving
- Communication skills
Affiliations
- 10 year achievement at Chili's
- Student Government President
Timeline
General Manager
Slider Inn Downtown
02.2021 - Current
Bar/Service Manager
Slider Inn Downtown
11.2019 - 12.2020
Assistant Store Manager
Shoe Carnival
05.2019 - 10.2019
General Manager
Brinker Chili’s Bar and Grill
08.2017 - 03.2019
Ass
Brinker Internationl, Chili's Grill & Bar
05.2015 - 08.2017
Key Holder/Trainer Captain
Brinker Internationl, Chili's Grill & Bar
12.2010 - 02.2015
High School Diploma -
Greene County Technical High School
Some College (No Degree) - Secondary Education
Mineral Area College
Some College (No Degree) - Business Administration
Arkansas State University