Mary Morrow
Zephyrhills,FL
Summary
Compassionate and dedicated Social Worker Case Manager with 26 years of social service experience. Excel in communication, empathy, and complex problem-solving to support clients through challenging situations. Familiar with a variety of organizations that provide financial, medical, and personal assistance.
Overview
27
27
years of professional experience
Work History
Social Worker Case Manager
AdventHealth Zephyrhills
Zephyrhills, FL
04.2016 - Current
- Conduct patient assessments and collaborate with multidisciplinary team to develop a safe and appropriate discharge plan.
- Establish effective working relationships with other agencies and vendors.
- Coordinate services to the next level of care (SNF, LTAC, HHC, IRF, home with outpatient services, mental health facilities, drug and alcohol rehabilitation centers, etc.).
- Order DME (oxygen, hospital bed, wheelchair, walker, life vest, etc.)
- Assist clients in accessing community resources.
- Complex discharge planning (unfunded, underfunded, specialized care, social needs, etc.).
- Assist with or provide guidance for financial services such as Medicaid, Medicare, Social Security Disability benefits, etc.
- Gather and update community resources from 5 surrounding counties. Includes emergency response resources for hurricanes.
Director of Social Services
Palm Garden Of Winter Haven
Winter Haven, FL
01.2014 - 04.2016
- Ensured compliance with all relevant laws, regulations, policies and procedures related to social services field.
- Maintained accurate records for all cases as required by state law or agency policy.
- Coordinated with community partners to ensure access to appropriate resources for clients.
- Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
- Managed resident admissions, discharge, and referrals to other facilities, home health agencies, ALFs, and hospice based on needs.
- Utilized Medicaid diversion programs with department of Elder Affairs to achieve more funding for patients.
Director of Social Services
Bartow Center
Bartow, FL
01.2008 - 01.2014
- Ensured compliance with all relevant laws, regulations, policies and procedures related to social services field.
- Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
- Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
- Managed resident admissions and discharge.
- Consulted with staff on resolution of complex service issues.
- Utilized Medicaid diversion programs.
Social Worker Case Manager
Lakeland Regional Medical Center
Lakeland, FL
01.1998 - 01.2008
- Conducted patient assessments and collaborated with the multidisciplinary team to develop a safe and appropriate discharge plan for complex patients (mostly unfunded population) in the trauma unit.
- Collaborated with the states Brain and Spinal Cord Injury Program
- Collaborated with Victim Assistance programs.
- Ordered DME
- Arranged transportation including air flights when needed.
- Assisted with financial services such as Medicaid, Medicare, Social Security Disability benefits, etc.
Education
Bachelor of Social Work (BSW) -
University of South Florida
Tampa, FL01-1998
Associate of Arts -
Polk Community College
Winter Haven, FL01-1995
High School Diploma -
Lakeland Senior High School
Lakeland, FL06-1980
Skills
- Multitasking
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Documentation And Reporting
- Self Motivation
- Patient Needs Assessment
Timeline
Social Worker Case Manager
AdventHealth Zephyrhills
04.2016 - Current
Director of Social Services
Palm Garden Of Winter Haven
01.2014 - 04.2016
Director of Social Services
Bartow Center
01.2008 - 01.2014
Social Worker Case Manager
Lakeland Regional Medical Center
01.1998 - 01.2008
Bachelor of Social Work (BSW) -
University of South Florida
Associate of Arts -
Polk Community College
High School Diploma -
Lakeland Senior High School
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