Mary Mosley
Hyattsville,MD
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction at Carroll LLC and Greyhound. Expert in operations management and customer relations, demonstrated through rigorous cost control and staff development. Achieved significant improvements in financial accuracy and service quality, leveraging skills in employee performance evaluations and team motivation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Carroll Llc
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Representative/ticket Agent /food
Greyhound: Bus Station
03.2020 - 09.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
03.2006 - 09.2021
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
N/A - Nursing
PGCC
Upper Marlboro, MDDiploma - Basic
Southeast High School
North, Carolina06.1984
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Employee Scheduling
- Operations Management
- Cost Control
- Recruitment and hiring
- Employee Performance Evaluations
Certification
Food serv safe
Additional Information
My experience in food/ customs service Management is more than 25 years.
Languages
English
Elementary
Timeline
Assistant Manager
Carroll Llc
01.2022 - Current
Customer Service Representative/ticket Agent /food
Greyhound: Bus Station
03.2020 - 09.2022
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
03.2006 - 09.2021
N/A - Nursing
PGCC
Diploma - Basic
Southeast High School
Food serv safe
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