Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Food serve safe certify
Timeline
AssistantManager
Open To Work

Mary Mosley

3817 54t Ave,MD

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant ManagerCall Center Customer Service RepresentativeAssistant Store Manager

Work Type

Full Time

Location Preference

On-Site
Location: 3817 54t Ave, MD, US
Open to relocation: Yes

Salary Range

20/hr - 30/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home optionTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic assistant manager with strong team leadership abilities. Proven track record in enhancing operational efficiency and reducing turnover by 80%. Ready to drive customer satisfaction and support organizational goals.

Results-driven professional with extensive experience in high-volume operations. Skilled in cash handling, decision-making, and team supervision. Committed to ensuring safety standards and improving service quality to achieve business objectives.

Overview

20
20
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Assistant Manager

Carroll-LLC
Brentwood, MD
01.2022 - Current
  • Lead daily operation for a high-volume location,ensuring performance service,and safety standards are consistently met.
  • Manage cash handling,p&l reports,labor control,daily deposit,and reconciliation with 100% accuracy.
  • Supervise and coach team members,improving morale and reducing turnover about 80%.
  • Maintain inventory controls and cost management procedures to reduce waste.
  • Ensure compliance with safety and company operational standards.
  • food serve safe certify


Assistant manager

Popeyes
Greenbelt, MD
01.2020 - 02.2022
  • Led team in daily operations, ensuring alignment with organizational goals and enhancing efficiency.
  • Developed and implemented training programs to improve staff performance and operational consistency.
  • Streamlined communication processes between departments, fostering collaboration and reducing delays.
  • Analyzed operational data to identify trends, driving strategic decisions for resource allocation.

Call Center Customer Service Representative

Grey Hound Bus Station
Washington DC
03.2021 - 09.2021
  • Responded to customer inquiries regarding schedules, fares, and policies, enhancing overall customer satisfaction.
  • Resolved conflicts and complaints through effective communication, improving service quality and client retention.
  • Processed ticket sales and reservations using CRM software, ensuring accurate transactions and timely service delivery.
  • Balance daily cash transactions and financial reporting
  • Increased customer satisfaction through prompt and solution-focus service.

Assistant Store Manager

Bojangles' Famous Chicken 'n Biscuits
New Carrolton Md
03.2006 - 10.2020
  • This role was15years-that's major show leadership impact strategies to optimize labor efficiency while operational effectiveness.
  • Managed daily operation of high-traffic quick service restaurant
  • meeting peak demand periods.
  • Supervised,trained and developed team member,supporting performance improvement
  • Enforce food safety and sanitation standards in compliance with regulatory agencies
  • Controlled labor,scheduling and inventory management to optimize costs.
  • Supported hiring,onboarding and performance evaluation
  • Purchasing and receiving truck order.

Education

High School Diploma -

Southeast Halifax School
Halifax, NC
06-1984

Nursing

Pgcc
Largo
2026.02 - 2026.10

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Staff training and development

Certification

  • CM - Certified Manager Certification

Food serve safe certify

food serve safe certification to educated food worker on best practice to prevent foodborne illness ans ensure compliance with health regulation.

Timeline

Nursing

Pgcc
2026.02 - 2026.10

Assistant Manager

Carroll-LLC
01.2022 - Current

Call Center Customer Service Representative

Grey Hound Bus Station
03.2021 - 09.2021

Assistant manager

Popeyes
01.2020 - 02.2022

Assistant Store Manager

Bojangles' Famous Chicken 'n Biscuits
03.2006 - 10.2020

High School Diploma -

Southeast Halifax School

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