Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
References
Timeline
Generic

Mary Moussa

Cheektowaga,NY

Summary

Motivated and results-driven professional with a demonstrated track record of growth within a single company, progressing through four distinct roles. Adept at driving sales, with a proven ability to generate over $215,000 in revenue through targeted sales strategies and value-driven offerings. Experienced in managing a high-performing reservation center, optimizing operations, and leading teams to exceed performance targets. Known for strong leadership, effective problem-solving, and a commitment to delivering exceptional customer service. Skilled in training, coaching, and motivating teams to achieve company goals while maintaining a focus on continuous improvement.

Overview

4
4
years of professional experience

Work History

Reservation Center Manager

European Wax Center
Williamsville, NY
09.2023 - Current
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Oversaw daily operations, ensuring smooth and efficient center functioning.
  • Led a team of 12 employees, ensuring high productivity, and excellent customer service.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Handled employee discipline and termination to address policy infractions.
  • Conducted new hire orientations to provide company information and establish performance requirements.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Managed crisis call center operations, including staffing and scheduling of personnel.
  • Monitored call center queues to ensure calls were answered promptly and efficiently.

Assistant Sales Center Manager/Trainee

European Wax Center
Clarence, NY
10.2022 - 09.2023
  • Established partnerships with community organizations to promote center programs and services.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Administered monthly sales reports, monitoring sales growth and assessments.
  • Developed sales targets.
  • Developed sales strategies to meet or exceed monthly sales goals.
  • Generated over $215,000 in sales revenue for the company from August 2022 to September 2023.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assisted with training new employees on company policies and procedures at the three Buffalo locations of the European Wax Center.

Guest Service Associate

European Wax Center
Clarence, NY
08.2022 - 10.2022
  • Sold value-driven packages to guests, helping them save money while enhancing their experience. Provided accurate information about products, prices, and services.
  • Adhered to company initiatives and achieved established goals.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted product demonstrations to highlight features and benefits.
  • Developed promotional strategies to increase sales volume.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.

Remote Customer Service Representative

DefiSolutions
04.2021 - 07.2021
  • Sorted and filed transaction documentation to maintain complete records.
  • Supported customers by coordinating special actions, like ordering new bank cards and personal checks.
  • Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
  • Maintained good working relationships with co-workers and management.

Education

BBA -

Bryant And Stratton College
Getzville, NY
01-2022

High School Diploma -

Maryvale High School
Cheektowaga
06-2020

Skills

  • Sales proficiency
  • Operations management
  • Sales management
  • Staff hiring
  • Sales expertise
  • Training coordination
  • Team supervision
  • Data analysis

Languages

Arabic
Native/ Bilingual

Accomplishments

  • Awarded the Superintendents Cup Award
  • Treasurer of my High School class for 3 years
  • President of the NAF Academy (National Academy Foundation)
  • Awarded the Business Award
  • Part of the Chick-Fil-A Leader Academy
  • Over 200 volunteer hours
  • Volunteered for Hunters Hope Foundation

References

References available upon request.

Timeline

Reservation Center Manager

European Wax Center
09.2023 - Current

Assistant Sales Center Manager/Trainee

European Wax Center
10.2022 - 09.2023

Guest Service Associate

European Wax Center
08.2022 - 10.2022

Remote Customer Service Representative

DefiSolutions
04.2021 - 07.2021

BBA -

Bryant And Stratton College

High School Diploma -

Maryvale High School

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Mary Moussa