Mary Murimi
Houston,TX
Summary
Professional with extensive experience in customer service and process evaluation. Maintained current knowledge of products and services, enabling effective recommendations for policy improvements based on customer feedback. Conducted thorough reviews of existing procedures to identify inefficiencies, leading to enhanced customer satisfaction and streamlined operations. Demonstrated ability to analyze customer complaints and implement actionable changes that improved service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Blue springs Hotel
, Kenya
01.2015 - 06.2017
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
Karia Secondary School
Nairobi 11-2012
Gakoigo Primary School
Nairobi 11-2008
Some College (No Degree) - Computer And Information Sciences
Zetech College
Nairobi Skills
- Customer service
- Policy evaluation
- Customer feedback analysis
- Process improvement
Timeline
Customer Service Manager
Blue springs Hotel
01.2015 - 06.2017
High School Diploma -
Karia Secondary School
Gakoigo Primary School
Some College (No Degree) - Computer And Information Sciences
Zetech College