Mary Nichols
Plainfield,IL
Summary
Highly organized and detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Hearing Lab an Audibel Company
12.2023 - Current
- Responsible for coordinating all aspects of patient care.
- Lead Morning Huddle on behalf of Clinic Team at the start of each day.
- Demonstrate exceptional customer service to foster welcoming and professional environment for patients.
- Check patients in and out of patient management software, track orders/sales and maintain daily, weekly, and monthly reports.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Work with patients to ascertain issues and make referrals to appropriate specialists.
- Recommend service improvements to minimize recurring patient issues and complaints.
- Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
- Assist with development of clinic performance, lead retention efforts and contribute to increased sales for the clinic.
- Understand, support and track current marketing initiatives.
- Train new staff on all aspects of PSC responsibilities.
Real Estate Broker
Harkins & Associates, LLC
06.2001 - Current
- Reconcile funds received and disbursed for property transactions.
- Analyze housing markets and identified potential buyers.
- Generate lists of for-sale properties.
- Negotiate between sellers and buyers over property prices and settlement deals.
- Manage real estate transactions from initiation to closing.
- Acquire new customers, counsel clients and identify purchasing needs to deliver relevant real estate investments.
- Compare similar properties to determine competitive market price.
- Maintain knowledge of real estate law, available mortgages and government programs.
- Give buyers physical and virtual tours of properties.
Permanent Building Substitute Teacher
Plainfield School District
08.2015 - 11.2023
- Led classrooms of elementary students from kindergarten through 5th grade, implementing lesson plans and maintaining a positive and engaging learning environment.
- Adapted teaching strategies and instructional materials to meet the individual needs of diverse learners, promoting student growth and development.
- Implemented classroom management techniques to foster a respectful and inclusive atmosphere conducive to learning.
- Collaborated with fellow teachers and administrators to develop and implement school-wide initiatives and programs.
- Assumed responsibility for the full range of teaching duties, including delivering lessons, assessing student progress, and providing feedback to students and parents.
- Utilized technology and online learning platforms to enhance student engagement and facilitate remote learning when necessary.
- Acted as a mentor and role model for students, promoting positive values, ethical behavior, and academic excellence.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Executive Administrative Assistant
Central Station LLC
04.2000 - 12.2004
- Provided high-level administrative support to the senior executive team, managing calendars, scheduling meetings, and coordinating travel arrangements.
- Prepared and edited correspondence, presentations, and reports, ensuring accuracy and professionalism.
- Acted as the primary point of contact for internal and external stakeholders, exhibiting exceptional customer service skills.
- Conducted research and compiled data for various projects and initiatives, delivering comprehensive reports and recommendations.
- Handled sensitive and confidential information with the utmost discretion, maintaining strict confidentiality protocols.
- Managed expense reports, invoices, and other financial documentation, ensuring accuracy and timely processing.
Education
Bachelor of Science - Social Work
Illinois State University
Normal, Illinois12.1995
Skills
- Executive Support
- Efficient Appointment Coordination
- Document Preparation
- Verbal and Written Communication
- Problem Solving
- Confidentiality
- Strong Organization and Prioritization
- Extremely adaptable and able to work independently
- Able to utilize various forms of software
- Technology Integration
- Team Collaboration
- Patient Registration/Follow-up Care Coordination
- Training Coordination
Certification
- Licensed Real Estate Broker, Illinois
- Professional Educator Licensure, Illinois
Timeline
Patient Services Coordinator
Hearing Lab an Audibel Company
12.2023 - Current
Permanent Building Substitute Teacher
Plainfield School District
08.2015 - 11.2023
Real Estate Broker
Harkins & Associates, LLC
06.2001 - Current
Executive Administrative Assistant
Central Station LLC
04.2000 - 12.2004
Bachelor of Science - Social Work
Illinois State University
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