Mary O'Neal
Memphis,TN
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs.
Overview
28
28
years of professional experience
Work History
Expo/Customer Service Cashier
Rise
01.2022 - 10.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
Owner/Operator
At Home Pampered Pets
01.2015 - 12.2017
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Elderly Caregiver
Independent Contractor - Self Employed
01.2014 - 12.2014
- Enhanced elderly residents' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
Professional Home Cleaner
Independent Contractor - Self Employed
01.2011 - 12.2013
- Improved client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Performed deep-cleaning tasks for optimal results, including scrubbing floors, sanitizing surfaces, and dusting furniture.
- Streamlined organization in clients' homes with decluttering strategies and space-saving techniques.
- Increased client retention through consistent communication and addressing specific concerns or requests promptly.
Sales
Entertainment USA
01.2001 - 12.2011
- Enhanced client relationships by providing personalized customer service.
- Collaborated with clients to assess their needs and preferences, delivering customized entertainment solutions that exceeded expectations.
- Cultivated strong relationships with industry professionals to maintain a diverse network of available talent.
Cashier/Stocker
Blockbuster
01.1998 - 12.2000
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Hostess
Spaghetti Warehouse
01.1996 - 12.1997
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Education
GED -
Southwest Tennessee Community College
Memphis, TN03.2023
Skills
- Personnel Management
- Operations Oversight
- Self-motivation
- Customer service orientation
Timeline
Expo/Customer Service Cashier
Rise
01.2022 - 10.2023
Owner/Operator
At Home Pampered Pets
01.2015 - 12.2017
Elderly Caregiver
Independent Contractor - Self Employed
01.2014 - 12.2014
Professional Home Cleaner
Independent Contractor - Self Employed
01.2011 - 12.2013
Sales
Entertainment USA
01.2001 - 12.2011
Cashier/Stocker
Blockbuster
01.1998 - 12.2000
Hostess
Spaghetti Warehouse
01.1996 - 12.1997
GED -
Southwest Tennessee Community College
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