Mary Paisner
Prairie Village,KS
Summary
Motivated Store Manager with more than 19 years of experience in leading all aspects of retail operations, including shrink, customer retention, visual merchandising, P & L, and inventory management. Communicates objectives and visions clearly to department managers and staff. Drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Tide Dry Cleaners
03.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivate, train, and direct 20+ employees to maximize performance.
- Collaborate with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increase customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversee inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentor staff members, fostering a supportive work environment that enhances employee performance and retention.
- Monitor facility maintenance needs, coordinating repairs and upgrades as necessary
- Ensuring compliance with safety and environmental regulations
- Analyze customer feedback data to identify areas of improvement and develop solutions.
- Manage team schedule with eye for coverage needs and individual strengths.
- Oversee the recruitment, hiring, training, development and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Store Manager
Dollar General
05.2018 - 03.2023
- Staff management
- Budgeting and cost control
- Human resources
- Performance evaluations
- Managed inventory control, cash control, and store opening and closing procedures.
- Time management
- Employee training and development
- Reversed a poor performing store by revising processes, training programs, and personnel
- Drove shrink results down through compliance with all guidelines involving safety, loss prevention, and cash handling procedures
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed a team of 8-13 employees and trained them in a variety of merchandising and organizational functions
- Training store manager
Store Manager
Family Dollar
05.2006 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Dramatically improved sales
- Loss prevention, lowered shrink by 3 1/2%
Administrative Assistant
Stone Manufacturing
06.2003 - 10.2005
- Assistant to the Vice President
- Customer Support
- Filing
- Entered sales orders
- Answered multi-line phone system, routing calls, delivering messages to staff
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Licensed Cosmetologist - Nail Technician
Benson And Chloe Academy of Cosmetology
Independence, MO03-2018
High School Diploma -
Northeast Law And Public Service High School
Kansas City, MO05.1993
Skills
- Customer service
- Sales
- Staff management
- Communication skills
- Staff development
- Team leadership expertise
- Cash handling
- Recruiting
- Time management
- Inventory control
- Organizational skills
Timeline
Assistant General Manager
Tide Dry Cleaners
03.2023 - Current
Store Manager
Dollar General
05.2018 - 03.2023
Store Manager
Family Dollar
05.2006 - 04.2018
Administrative Assistant
Stone Manufacturing
06.2003 - 10.2005
Licensed Cosmetologist - Nail Technician
Benson And Chloe Academy of Cosmetology
High School Diploma -
Northeast Law And Public Service High School
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