Mary Palomo
Egg Harbor City,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Results-driven Cheerleading Coach with a hands-on approach to improving team performance while also supporting the academic progress of every student. Excellent planner, problem-solver and relationship-builder.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Icon Hospitality - Gourmet Italian Cuisine
04.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Competitive Cheerleading Coach
Reign Athletics NJ
12.2021 - 05.2023
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Taught range of sport-specific skills with optimal safety standards.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
Education
Bachelor of Science - Biology
Clemson University
Clemson, South Carolina 05.2027
High School Diploma -
Cedar Creek High School
Egg Harbor City, NJ06.2023
Skills
- Problem-Solving Abilities
- Critical Thinking
- Leadership
- Organization
- Teamwork
- Attention to Detail
- Flexible
- Planning
Timeline
Assistant Competitive Cheerleading Coach
Reign Athletics NJ
12.2021 - 05.2023
Customer Service Representative
Icon Hospitality - Gourmet Italian Cuisine
04.2021 - 08.2023
Bachelor of Science - Biology
Clemson University
High School Diploma -
Cedar Creek High School
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