Summary
Overview
Work History
Education
Skills
Timeline
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Mary Parran

Saint Louis,MO

Summary

Dynamic Remote Customer Service Representative with a proven track record at Enterprise Rent-A-Car, recognized for exceeding performance metrics. Skilled in conflict resolution and data entry, I effectively resolved escalated customer issues, enhancing satisfaction and loyalty. Committed to delivering exceptional service while leveraging critical thinking to improve user experiences.

Overview

8
8
years of professional experience

Work History

Remote Customer Service Representative

Keefe Commissary
St Louis, MO
02.2021 - 07.2025
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Handled order processing and fulfillment for various commissary products.
  • Maintained product knowledge to effectively address customer needs and preferences.
  • Collaborated with team members to resolve complex customer issues efficiently.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Remote Customer Service Representative

Enterprise Rent-A-Car
St Louis, MO
12.2017 - 12.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled inbound calls from customers who inquired about car rental rates.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Call management
  • Appointment scheduling

Timeline

Remote Customer Service Representative

Keefe Commissary
02.2021 - 07.2025

Remote Customer Service Representative

Enterprise Rent-A-Car
12.2017 - 12.2024

Associate of Science - Business Administration

Colorado Technical University
Mary Parran