Mary Passarella
Port Richey
Summary
Dedicated Transportation Security Officer with a strong focus on integrity and customer service. Proven track record in policy enforcement and team collaboration, ensuring safety and compliance in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Transportation Security Officer
DHS-TSA
Tampa, FL
08.2002 - 02.2026
- Conducted security screenings for passengers and baggage to ensure compliance with federal regulations.
- Monitored surveillance equipment and reported suspicious activities to maintain airport safety.
- Collaborated with law enforcement agencies during incidents, enhancing response effectiveness and coordination.
- Trained new officers on protocols and procedures, fostering a knowledgeable team environment.
- Led emergency response drills to prepare staff for various threat scenarios, enhancing overall preparedness.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
- Enhanced public understanding of security procedures through clear and effective communication.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
Education
High School Diploma -
Millville Sr High
Millville, NJSkills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
Timeline
Transportation Security Officer
DHS-TSA
08.2002 - 02.2026
High School Diploma -
Millville Sr High