Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Mary Patterson

Broadway,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

Front Office Coordinator

Sandhills Orthodontics
Sanford, NC
09.2016 - Current
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Organized meetings between staff members on behalf of management.
  • Provided administrative support to front office team members.
  • Updated customer contact information in database systems.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Managed front desk operations during shifts worked.
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Scheduled appointments for clients and visitors.
  • Assisted with filing paperwork both electronically and manually.
  • Maintained accurate records of all incoming and outgoing correspondence.
  • Responded to customer inquiries via telephone or email in a professional manner.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Responded to messages and emails to the office and transferred correspondence.
  • Ensured accuracy of data entry into the computer system.
  • Verified accuracy of information before entering it into the database system.
  • Greeted and welcomed guests upon arrival.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Processed payments from clients in a timely manner.
  • Resolved customer complaints or answered customers' questions.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Identified errors or omissions in submitted paperwork prior to processing.
  • Assessed eligibility criteria for various types of coverage plans.
  • Examined claims, records and procedures to grant approval of coverage.
  • Advised customers about their benefits packages, deductibles, copays.
  • Inputted patient data into system to ensure accuracy of demographic information.

Office Manager

Sandhills Family Practice
Sanford, NC
04.2003 - 09.2016
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided administrative support to management team including preparing reports and presentations.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained filing system for records, correspondence and other documents.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.

Education

High School Diploma -

Central Carolina Community College
Sanford, NC
06.1998

Bachelor of Science - Human Resources Management

University of Mount Olive
Mount Olive, NC

Skills

  • Patient Relations
  • Correspondence Typing
  • Schedule Coordination
  • Customer Service
  • Insurance Verification
  • Valid Driver's License
  • Billing and Coding
  • Prioritizing Work
  • Dental Terminology Knowledge
  • Positive Attitude
  • Strong Problem Solver
  • File Maintenance
  • Administrative Support
  • Database Management
  • Data Entry
  • Filing and Data Archiving
  • Claims Appeal Procedures
  • Scheduling
  • Database administration
  • Business administration
  • Credit and collections

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Front Office Coordinator

Sandhills Orthodontics
09.2016 - Current

Office Manager

Sandhills Family Practice
04.2003 - 09.2016

High School Diploma -

Central Carolina Community College

Bachelor of Science - Human Resources Management

University of Mount Olive

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Mary Patterson