Neely Pedigo
Smithville,TN
Summary
Experienced Medical Receptionist with a strong background in patient interaction and administrative support. Excels in managing patient appointments and ensuring smooth office operations. Adept at resolving conflicts and maintaining professional relationships with patients and staff. Committed to delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Crossroads Medical Group
06.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
Deli/Bakery Associate
Walmart
07.2020 - Current
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Caregiver
The Webb House
02.2018 - 06.2020
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supported bathing, dressing and personal care needs.
Patient Care Technician
Vanderbilt Medical Center
08.2019 - 02.2020
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
Housekeeping
Edgar Evins State Park
05.2017 - 11.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
Certificate - Medical Billing And Coding
Ashworth College
Norcross, GA07-2025
High School Diploma -
DeKalb County High School
05.2017
Skills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Proficient in EWC
- Issue and Complaint Resolution
- Technologically Savvy
- Multitasking and Time Management
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Billing support
- Mail Management
- Insurance Verification
- Patient Registration
- Proficient in Intergy
- Proficient in Phreesia
- Petty cash management
- Patient Relations
- Appointment Setting
- Patient callbacks
- Front Desk Operations
- Customer service expertise
- Patient relations
- Record preparation
Accomplishments
- June 2018-Girl Scout Gold Award recipient| Girl Scouts of America| Silver Point, TN The Gold Award is the highest achievement within Girl Scouts Only 5.4% of eligible Girl Scouts successfully earn the award Acquired communication and time management skills by preparing documentation, submitting plans, getting approvals,etc.
- May 2013 -Girl Scout Silver Award recipient| Girl Scouts of America| Smithville, TN The Silver award is the second highest achievement within Girl Scouts Learned to identify a issue, find a solution, work with other members of my community to create a sustainable solution
- August 2010 -Girl Scout Bronze Award recipient| Girl Scouts of America| Smithville, TN First award achievement of Girl Scouts Demonstrated project management, problem-solving, leadership skills, goal-setting, money management,etc
Education and Training
true
Timeline
Front Office Coordinator
Crossroads Medical Group
06.2023 - Current
Deli/Bakery Associate
Walmart
07.2020 - Current
Patient Care Technician
Vanderbilt Medical Center
08.2019 - 02.2020
Caregiver
The Webb House
02.2018 - 06.2020
Housekeeping
Edgar Evins State Park
05.2017 - 11.2017
High School Diploma -
DeKalb County High School
Certificate - Medical Billing And Coding
Ashworth College
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