Mary Pfeifer
Washington Court House,OH
Summary
First year art student with a proven ability to enhance customer satisfaction and streamline operations, as demonstrated at Trends. Excelled in organization and verbal communication, effectively managing multitasking and client relations. Achieved significant improvements in front desk efficiency and customer service quality without compromising accuracy or attention to detail.
Overview
3
3
years of professional experience
Work History
Receptionist
Trends
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Babysitter
Mia Hust
05.2023 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
No Degree - Bachelor of Arts
Eastern Kentucky University
Richmond, KY05.2027
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Service-oriented mindset
Accomplishments
- Earned first place in the painting category for our league competition in 2023.
- A member of the National Honor Society in 2022-2023.
- Improved art skills through my four years of art classes through 2019-2023.
- Honor Roll through 2019-2023.
Timeline
Babysitter
Mia Hust
05.2023 - 08.2023
Receptionist
Trends
09.2021 - Current
No Degree - Bachelor of Arts
Eastern Kentucky University
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