Mary Pinkley
Conroe,TX
Summary
Dedicated and meticulous Solutions Consultant with over 24 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into PVP role with a progressive organization.
Overview
41
41
years of professional experience
Work History
Travel Agent
Spring Chicken Travel
Humble, TX
07.2005 - Current
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Customer Service Representative
Continental Airlines
Houston, TX
07.1984 - 07.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Art
Northwestern State University of Louisiana
Natchitoches, LASkills
- Travel Arrangements
- Credit Card Payments
- Travel Research
- Special Needs Travelers
- Certified Travel Agent
- Leisure travel
- Reservations Management
- CRM Software
References
References available upon request.
Timeline
Travel Agent
Spring Chicken Travel
07.2005 - Current
Customer Service Representative
Continental Airlines
07.1984 - 07.2025
Some College (No Degree) - Art
Northwestern State University of Louisiana