Al-Naajiya Barnes
Villa Rica,GA
Summary
Experienced with medical billing and coding, ensuring accurate and timely submission of claims. Utilizes strong analytical skills to resolve billing discrepancies and manage patient accounts. Knowledge of insurance regulations and compliance requirements, contributing to smooth billing operations.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Barnes Secure Logistics
04.2023 - 07.2024
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
PSC Site Coordinator
LabCorp
04.2019 - 06.2023
- Manage and monitor patient flow, wait times, inventory levels and information logs
- Monitor monthly productivity reports and report any deviations as necessary
- Promote team work, cohesiveness and effective communication among coworkers
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required
- Prepare all collected specimens for testing and analysis
- Administrative and clerical duties as necessary
- Travel to additional sites when needed
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Executed billing tasks and recorded information in company databases.
- Determined proper codes for medical records and patient services.
Phlebotomist (Floater)
Wellstar Health Systems
02.2016 - 05.2019
- Register new and existing patients in EPIC for clients who do not have access to EPIC system
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Lead Phlebotomist
CSL Plasma
06.2014 - 02.2016
- Preformed phlebotomy on eligible donors for donation of plasma
- Maintained the flow of the donor floor to ensure timely donations
- Provided assistance to fellow phlebotomist if needed help with difficult sticks
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
Customer Service Agent
Alpine Access
07.2012 - 07.2013
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Medical Receptionist
Atlanta Center for Gastroenterology
10.2009 - 11.2009
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined office communication by effectively coordinating between doctors and nurses.
Education
Bachelor of Science - Health Information Management
Devry
Atlanta01-2017
Skills
- Project management
- Customer service
- Data entry
- Issue resolution
- Billing inquiries
- Medical coding
- EPIC charting
- ICD-10 knowledge
- HIPAA compliance
- Critical thinking
Timeline
Manager of Operations
Barnes Secure Logistics
04.2023 - 07.2024
PSC Site Coordinator
LabCorp
04.2019 - 06.2023
Phlebotomist (Floater)
Wellstar Health Systems
02.2016 - 05.2019
Lead Phlebotomist
CSL Plasma
06.2014 - 02.2016
Customer Service Agent
Alpine Access
07.2012 - 07.2013
Medical Receptionist
Atlanta Center for Gastroenterology
10.2009 - 11.2009
Bachelor of Science - Health Information Management
Devry
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