Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AdministrativeAssistant

MARY REED

Smyrna,TN

Summary

Excellent, written and verbal customer service skills advanced computer skills. Thorough knowledge of SNV, HHA, OT, PT, and ST visits and how they are billed Accurate accounting skills with ten-key by touch and detail oriented with great work ethics Over ten years of medical terminology ICD-10, CPT codes UB-04 and 1500 claims Billing and collection procedures expert with thorough knowledge of Appeal's Thorough knowledge of DRG, UB04 and 1500 coding guidelines and EOB's COB's Expert knowledge of commercial and private insurance carriers Third Party Insurance Thorough knowledge of legal terminology, Discovery, Lexus Nexus, West Law etc. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mac's Solutions
02.2015 - 06.2022
  • Preparing Contracts|
  • Taking customer calls, making calls to customers
  • Keeping necessary records for the business
  • This was part-time and PRN.

Receptionist/Customer Service

AppleOne Employment Agency
, TN
01.2013 - 01.2015
  • Worked temporarily while I was married
  • I worked doing Receptionist and administrative work, such as checking home loans for completion, answering telephones, entering information into the computer and did basic office work

Customer Service Representative

Office Team Employment Agency
09.2014 - 10.2014
  • I only worked one month for Office Team but worked consistent for AppleOne
  • Worked at Tennessee Health Connection taking calls for insurance regarding TennCare, Medicaid, Cover Tenn
  • Etc., provided benefit information also how and where to apply

Pride

Patient Acct, staff
, TN
03.2012 - 07.2012
  • Worked patient accounts and made adjustments, re-billed claims, filed appeals and medical collections
  • Precisely completed appropriate Appeal's, documentation and system entry
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical claims and patient accounts
  • Maintained updated knowledge of coding and billing requirements
  • Verified patients' eligibility and claims status with insurance agencies
  • Diligently filed and followed up on third party claims
  • Determined prior authorization for patient procedures
  • Researched questions and concerns from providers and provided detailed responses
  • Compiled and tracked outstanding balances owed to medical facilities
  • Prepared billing correspondence and maintained database to organize billing information

Medical Records, Randstad Employment Agency
, TN
11.2011 - 03.2012
  • Sorted, filed and copied medical records and answered the telephone and filed medical recordsudited
  • Answered telephone and called on outstanding accounts

Team Lead

American Esoteric Labs
, TN
11.2010 - 09.2011
  • Billed all lab charges for Nursing Home's, Physician's and Clinic's
  • Collected on all facilities billed
  • Handled all correspondence and issues from the facilities and insurance companies
  • Answered all calls concerning billing and collections
  • Made corrections in DDE for Medicare claims and re-bill
  • Worked all Medicare, Medicaid and commercial insurance appeals
  • Handled all prior-authorizations when needed

Education

Associate of Science - Business Administration

Draughon's College

Paralegal Certification: Law -

Southeastern College

Skills

  • Proposal Writing
  • Travel Coordination
  • Office Administration
  • Research
  • Clerical Support
  • Invoice Processing
  • Data Entry
  • Business Administration
  • Insurance Processing
  • Account Management

Certification

Intermediate Certificate in Microsoft and Excel

References

REFERENCES References Furnished upon request.

Timeline

Administrative Assistant

Mac's Solutions
02.2015 - 06.2022

Customer Service Representative

Office Team Employment Agency
09.2014 - 10.2014

Receptionist/Customer Service

AppleOne Employment Agency
01.2013 - 01.2015

Pride

Patient Acct, staff
03.2012 - 07.2012

Medical Records, Randstad Employment Agency
11.2011 - 03.2012

Team Lead

American Esoteric Labs
11.2010 - 09.2011

Associate of Science - Business Administration

Draughon's College

Paralegal Certification: Law -

Southeastern College
MARY REED