Mary Reedy
Brandon,Mississippi
Summary
Highly-skilled clinical operations leader with extensive experience overseeing hospital and physician group operations and employees. Dedicated to promoting the company culture, improving quality and patient experience to enhance brand awareness, while increasing growth and profitability.
Overview
24
24
years of professional experience
Work History
Executive Director of Operations
Baptist Medical Group
09.2018 - 08.2023
- Led operational oversight and budgetary supervision for 30 primary care, specialty care, and outpatient therapy locations.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Managed crisis response to minimize potential negative impacts on company.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
Clinical Director
Baptist Medical Group
03.2016 - 09.2018
- Identified providers, nurses, and staff training needs and devised training programs to close gaps.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed, implemented, revised, and evaluated clinical policies and procedures for medical group.
Director of Service Excellence
Mississippi Baptist Medical Center
01.2012 - 03.2016
- Implemented innovative programs to increase employee loyalty, reduce turnover, and improve patient experience throughout hospital and clinic health system.
- Audited patient satisfaction data for all clinical departments/sites and reported findings to department heads for improvements.
- Implemented best practice using Studer Group strategies and Lean concepts to develop strategic improvement plans that resulted in hospital being recognized in top quartile nationally for patient satisfaction scores.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with leaders to build connections and nurture relationships.
Clinical Education Coordinator
Mississippi Baptist Medical Center
01.2011 - 01.2012
- Coordinated and scheduled new clinical staff orientation.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Scheduled educational activities and departmental events to drive mission and values of institution.
- Represented Education Resource Center at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Created and implemented a critical care program for new intensive care nurses.
Registered Nurse, Progressive Care Unit
Mississippi Baptist Medical Center
08.2010 - 01.2011
- Provided staff training and competencies as the units Educator which was eight hours of administrative time weekly outside of nurse responsibilities.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Participated as a member of the Hospital Nursing Shared Governance Committee to develop plans for council structures and Magnet Journey.
Registered Nurse, Float Pool
Novant Prince William Hospital
01.2005 - 07.2010
- Organized and managed care of patients undergoing various therapies and procedures.
- Worked in all areas of the hospital as a float pool nurse such as: Emergency Department, Intensive Care Unit, Surgical Recovery room, Interventional Radiology Recovery, Outpatient Mental Health Center, Med-Surg and Telemetry floors.
- Led Hospital Nursing Shared Governance as President.
Registered Nurse, Intensive Care Unit
INOVA Fairfax Hospital
01.2000 - 01.2005
- Specialized in Cardiac and Trauma-Neuro Intensive Care
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Participated on department level nursing committees such as peer review and quality.
Education
Master of Science - Nursing Administration
University of Mississippi Medical Center
Jackson, MS05.2015
Bachelor of Science - Nursing
George Mason University
Fairfax, VA05.1999
Skills
- Approachable and Outgoing
- Effective Communicator and Public Speaker
- Process Development and Streamlining
- Continuous Quality Improvement (CQI)
Timeline
Executive Director of Operations
Baptist Medical Group
09.2018 - 08.2023
Clinical Director
Baptist Medical Group
03.2016 - 09.2018
Director of Service Excellence
Mississippi Baptist Medical Center
01.2012 - 03.2016
Clinical Education Coordinator
Mississippi Baptist Medical Center
01.2011 - 01.2012
Registered Nurse, Progressive Care Unit
Mississippi Baptist Medical Center
08.2010 - 01.2011
Registered Nurse, Float Pool
Novant Prince William Hospital
01.2005 - 07.2010
Registered Nurse, Intensive Care Unit
INOVA Fairfax Hospital
01.2000 - 01.2005
Master of Science - Nursing Administration
University of Mississippi Medical Center
Bachelor of Science - Nursing
George Mason University
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