Mary Renshaw
Avera Queen Of Peace Hospital
Mitchell,SD
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Minimum Desired Compensation
$45000/yr
Important To Me
Work from home optionCareer advancementWork-life balance
1
Certification
29
years of professional experience
Dynamic Patient Advocate with a proven track record at Avera Queen Of Peace Hospital, excelling in proactive problem-solving and financial counseling. Successfully navigated complex insurance processes, reducing claim denials and enhancing patient access to services. Skilled in building rapport and ensuring patient rights, fostering a compassionate healthcare environment.
Work History
Patient Advocate
10 Years 8 Months- Assisted patients with admission, discharge, and follow-up questions to support smooth care transitions.
- Coordinated communication between patients, families, and care teams to resolve concerns promptly.
- Explained hospital services, policies, and financial assistance options in clear, compassionate language.
- Documented patient concerns accurately and routed issues to appropriate departments for resolution.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Medical Office Assistant
17 Years 4 Months- Assisted patients with admission, discharge, and follow-up questions to support smooth care transitions.
- Coordinated communication between patients, families, and care teams to resolve concerns promptly.
- Explained hospital services, policies, and financial assistance options in clear, compassionate language.
- Documented patient concerns accurately and routed issues to appropriate departments for resolution.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Medicare Billing Specialist
13 Years 11 Months- Processed Medicare claims, checking coding coverage and billing details against payer requirements.
- Verified patient eligibility and benefits, supporting accurate reimbursement and fewer claim denials.
- Reviewed claim edits, corrected discrepancies, and resubmitted clean claims through billing systems.
- Monitored accounts receivable activity, following up on unpaid Medicare balances and denial reasons.
Education
Associate of Arts - Medical Assistant
High School Diploma
Skills
- Patient rights
- Proactive problem-solving
- Resource utilization
- Organized nature
- Database coordination
- Quality assurance
- Trend tracking
- Financial counseling
- Medical billing
- Decision-making support
- Medical services administration
- Payment collection
- Data collection
- Building rapport and credibility
Accomplishments
I graduated with honors at Nettleton College at the top of class and being on Dean List! I also named the Medical Assistant of the Year. I interned at Mitchell Clinic the summer of 1987 and was hired on as a full time employee.. I was hired by the head of the Cancer Center to be their Patient Advocate!
Certification
Medical Assistant Associates Degree
Timeline
Patient Advocate
Avera Queen Of Peace Hospital
02.2016 - CurrentRead More
Medicare Billing Specialist
Avera Queen Of Peace Hospital
04.2001 - 03.2015Read More
Medical Office Assistant
Mitchell Clinic
09.1997 - 01.2015Read More
Nettleton College
Associate of Arts from Medical Assistant
Read More
Armour High School
High School Diploma
Read More