Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Leading with an inclusive culture, associate training, and product knowledge. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
In my first year at Boot Barn I was able to turn a 15% deficient in comp into a positive 2%.
Starting with created and maintained a selling culture oriented team, through appropriate hiring, training, and development of staff. Balancing operational and selling needs to give the best experience for each guest.
We boasted the highest customer satisfaction in our region two quarters in a row and maintained well above company average throughout 2018.
Cut Shrink between inventories from .32% to .19%
Developed new store location from ground up by hiring and training efficient team, and growing a strong client base.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Maintained exceptional visual standards and clean presentations of merchandise.