Mary Rivello
Rio Grande,NJ
Summary
Proactive Assistant Manager with extensive experience in sales, inventory management, and team supervision. Proven success in enhancing customer satisfaction and financial accuracy while mentoring staff and enforcing company policies. Strong skills in operations management, CRM, product knowledge, and decision-making, bringing a results-driven approach to new opportunities.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Universal Supply Co.
12.2020 - 07.2024
- Supervised day-to-day operations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager, Sales
Tri County Building Supplies Inc.
05.2017 - 12.2020
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receiving Manager
Tri County Building Supplies Inc.
05.2014 - 05.2017
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
Sales Associate
Tri County Building Supplies Inc.
03.2013 - 05.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant
Pride Building Associates LLC
09.2008 - 03.2013
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Create contracts for services requested
- Proofread and edited documents for accuracy and grammar.
- Keeping accurate record of all customer contracts
Sales Associate
Tri County Building Supplies Inc.
10.2006 - 09.2008
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Middle Township High School
Cape May Court House, NJSkills
- Money Handling
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Operations Management
- Customer Relationship Management (CRM)
- Sales Growth
- Policy Enforcement
- Sales Reporting
- Computer Skills
- Multitasking Abilities
- Problem-Solving
- Decision-Making
- Time Management
- Organizational Skills
Timeline
Assistant Manager
Universal Supply Co.
12.2020 - 07.2024
Assistant Manager, Sales
Tri County Building Supplies Inc.
05.2017 - 12.2020
Receiving Manager
Tri County Building Supplies Inc.
05.2014 - 05.2017
Sales Associate
Tri County Building Supplies Inc.
03.2013 - 05.2014
Assistant
Pride Building Associates LLC
09.2008 - 03.2013
Sales Associate
Tri County Building Supplies Inc.
10.2006 - 09.2008
High School Diploma -
Middle Township High School
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