Mary Rivera
Mount Morris,NY
Summary
Dedicated certified nursing assistant with successful experience in fast-paced long term care settings. Hardworking team player with expertise in completing various clerical and clinical tasks and offering staff support and training. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Veterans Home
09.2025 - 12.2025
- Checked patient vitals such as temperature, blood pressure, respirations and pulse.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Livingston County Center for Nursing and Rehabilitation
09.2024 - 04.2025
- Assist residents with ADL’S
- Assist with range of motion, ambulation and toileting hygiene
- Chart on residents
- Serve meals, feed residents in need and monitor for aspiration
- Be the voice and eyes of the residents in the facility
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Lead Patient Registration Associate
Highland Family Medicine
09.2023 - 01.2025
- Maintain and monitor clinician and RN schedules
- Interact with patients and family members
- Collect patient complaints and resolve as needed, patient relations calls and messages
- Remain up to date with policies and procedures, follow and adhere to all HIPAA guidelines
- Train new and existing staff members
- Process verisma, paperwork and specialty scripts
- Manage suite 300, electronic in basket, mailbox and other duties as assigned
Patient Registration Associate
Career Start – Highland Family Medicine
04.2023 - 09.2023
- Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Train new and existing staff members
- Work closely with providers and staff per suite to effectively tend to patients
- Referrals management
- Schedule outpatient imaging and STAT orders
- Process Verisma, processing mail and faxes, scanning, distribution of documents to clinicians
Medical Secretary
Tri County Family Medicine – Geneseo
06.2022 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for patients
- Enhanced office productivity by handling high volume of callers per day
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Received and routed laboratory results to correct clinical staff members
Patient Access Associate- Sr
Rochester Regional Health – Geneseo, NY
04.2020 - 04.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient’s medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Providing excellent customer service by promptly answering patient inquiries
- Stayed calm under pressure to and successfully dealt with difficult situations
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Personal scheduler for POTS provider
- Applied administrative knowledge and courtesy to explain procedures and services to patients. Trained new staff on filing, phone etiquette and other office duties
- Managed Geneseo office as the only secretary and point of contact for device reps and facilities
- Vitals and medication reconciliation
- Covid swab and PCT work at RGH
Education
GED -
Genesee Valley Boces
Mt.Morris06.2008
Skills
- Patient Care (Experienced), Schedule Coordination, Office Administration, Operations, Special Projects, Scanning, Verisma, Mail Change Management, Office Supplies Inventory, Scheduling, Workflow Processes, EMR, Epic, Meditech, Inbound Phone Call Handling, Medical Insurance Knowledge, Prior Authorizations, CoverMyMeds, Employee Training, Handling Patient Complaints, ADLS, ROM
- Care plan implementation
Certification
- Certifications, Certified Nursing Assistant
- Certificate number NY000481499E
- Issued 2024-10-25
- Expires 2026-10-31
Timeline
Certified Nursing Assistant
Veterans Home
09.2025 - 12.2025
Certified Nursing Assistant
Livingston County Center for Nursing and Rehabilitation
09.2024 - 04.2025
Lead Patient Registration Associate
Highland Family Medicine
09.2023 - 01.2025
Patient Registration Associate
Career Start – Highland Family Medicine
04.2023 - 09.2023
Medical Secretary
Tri County Family Medicine – Geneseo
06.2022 - 04.2023
Patient Access Associate- Sr
Rochester Regional Health – Geneseo, NY
04.2020 - 04.2022
GED -
Genesee Valley Boces