Mary Rivera
Odessa,TX
Summary
Detail-oriented professional, known for exceptional customer service and effective problem-solving abilities. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable, with positive attitude and excellent communication skills ready to contribute to operational success and enhance guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Cork and Pig
Odessa, TX
11.2024 - Current
- Provided exceptional customer service by promptly addressing individual guest inquiries and needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Manages cash transactions accurately and swiftly, contributing to restaurant's financial accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, and manage bills.
Host Trainer/Barback
Cork and Pig
Odessa, TX
05.2023 - 11.2024
- Trained new hosts on customer service best practices and restaurant procedures.
- Contributed to team success through effective communication and cooperation with coworkers and management during high-volume shifts
- Increased restaurant efficiency by maintaining an organized host stand, including accurate wait times, reservation logs, and seating charts.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Education
Bachelor of Science - Psychology
University of Texas Permian Basin
Odessa, TX05-2027
Associate of Arts - General Studies
Odessa College
Odessa, TX05-2025
High School Diploma -
George H.W Bush New Tech Odessa
Odessa, TX05-2025
Skills
- Exceptional customer service
- Attention to detail
- Professionalism and courtesy
- Strong work ethic
- Money handling
- Transaction processing
- Stress tolerance
- Multitasking and organization
Timeline
Server
Cork and Pig
11.2024 - Current
Host Trainer/Barback
Cork and Pig
05.2023 - 11.2024
Bachelor of Science - Psychology
University of Texas Permian Basin
Associate of Arts - General Studies
Odessa College
High School Diploma -
George H.W Bush New Tech Odessa